topic Re: Printer MG5420 problems with printing in Desktop Inkjet Printers

Printer MG5420 problems with printing

sharp461 — Mon, 27 Jun 2016 20:33:22 GMT

So lately I noticed that the printer doesn't show up all the time on my wi-fi and I can't print but I have recently noticed that the printer won't even turn off if I hold the power button. I now have to unplug the power cable just to shut it off and then plug it back in and turn it on just to print. The printer seems to work fine for a while after this hard reboot but if it happens again where I cna't print I once again have to manually unplug it to reboot. Is this some hardware problem and maybe I need a new printer? Its only a few years old yet we hardly use it.

Re: Printer MG5420 problems with printing

Patrick — Wed, 29 Jun 2016 12:19:15 GMT

Hi sharp461,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: Printer MG5420 problems with printing

sharp461 — Thu, 30 Jun 2016 04:39:03 GMT

Thank you for the input, I will give them a call when I got some time to spare.

Re: Printer MG5420 problems with printing

dobean53 — Tue, 27 Feb 2018 19:36:56 GMT

I am having a partial print problem too. My printer is 4 years old and I've replaced cartridges many times. I've tried deep cleaning twice. It didn't fix the problem. Suggestions?

Re: Printer MG5420 problems with printing

Michael — Mon, 07 May 2018 15:52:18 GMT

dobean53,

If the issue persists after cleanings have been done, please contact our support group using the information provided in the previous post.

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