topic Re: Pages coming out blank. New ink cartridges installed. My model is MG5420 in Desktop Inkjet Printers

Pages coming out blank. New ink cartridges installed. My model is MG5420

oldfaithful79 — Sat, 25 Jun 2016 17:16:38 GMT

My Canon Printer model is MG5420. All ink cartridges replaced. Now printing blank pages. Worked fine last night.

Re: Pages coming out blank. New ink cartridges installed. My model is MG5420

Stephen — Sat, 25 Jun 2016 17:27:18 GMT

Hi oldfaithful79!

Welcome to the Canon Community Forums and thank you for your post!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or Mac OS 10.x), as well as the way you connect to your printer (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during the week or anytime by email.

Thanks and have a great day!

Re: Pages coming out blank. New ink cartridges installed. My model is MG5420

oldfaithful79 — Sat, 25 Jun 2016 17:44:28 GMT

We connect with Wi Fi. Windows 8

Thanks,

Mark

Re: Pages coming out blank. New ink cartridges installed. My model is MG5420

Ramona — Mon, 27 Jun 2016 12:37:31 GMT

Hi oldfaithful79,

To try and get the ink to print, you will want to ensure that all tape has been removed from the ink tanks as shown here. Once this has been verified, please print a nozzle check pattern from the printer by following the steps located here to see if all of the inkjet nozzles are dispensing the ink correctly. If they are not, we recommend performing at least one cleaning and two deep cleanings on the printer by following the steps located here to try and get the ink to print. If the inks still do not print, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.