topic Re: Black small smudges across the page in Desktop Inkjet Printers

Black small smudges across the page

jeri5leo — Sun, 14 Apr 2019 16:10:04 GMT

When I print there are small black smudges equally spaced going horizontal. I have done all the cleaning of head and for clogs.

Re: Black small smudges across the page

Porcha — Sun, 14 Apr 2019 16:21:20 GMT

Hi jeri5leo,

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the model of your printer?

If you are in the USA and need immediate assistance please call us weekdays at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Black small smudges across the page

shadowsports — Sun, 14 Apr 2019 18:39:27 GMT

We are going to need more than the model of the printer.

Is this a new problem / printer or a new problem on a old printer that has developed recently?

Have you performed any troubleshooting steps besides a head cleaning?

Have you performed a print head alignment?

Smudges could be caused by ink distribution, poor alighnment, a feeding or surface contact issue.

Start by inspecting the paper tray, paper handling and all feed mechanisms. This will involve removing the trays, duplexer (if applicable) and any covers you can open. Inspect the feeders, rollers and paper handling mechanisms. Look for uneven wear, things which don't look symetrical.

Alignment is important too. Paper should be fanned before putting it into the tray and the guides should be evenly spaced if applicable.

Debris or scraps of paper from a paper jam if discovered should also be removed. Using non OEM inks is also not recommended.

Hope this helps.

Re: Black small smudges across the page

jeri5leo — Mon, 15 Apr 2019 03:02:23 GMT

Thank you. I will look closer. I looked inside and saw black and blue ink stains on rollers and circuit looking things. Old printer and new problem.

Re: Black small smudges across the page

shadowsports — Mon, 15 Apr 2019 21:51:05 GMT

Long makeup Q-Tips and cotton balls with a drip or two of alcohol. Star there. Everything needs to be clean.

Re: Black small smudges across the page

jeri5leo — Tue, 16 Apr 2019 02:14:22 GMT

I did. I see lots of ink outside the ink tanks on the spongelike material on the bottom.