topic Re: PIXMA MG6820 in Desktop Inkjet Printers

PIXMA MG6820

cervri — Sat, 18 Jun 2016 21:31:28 GMT

Just got this printer and it will not print 4x6 cards, just runs them through without printing...

Re: PIXMA MG6820

Jason — Sat, 18 Jun 2016 21:58:00 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the software you are using to print the cards.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: PIXMA MG6820

cervri — Sat, 18 Jun 2016 22:29:59 GMT

Operating system is Window 10.

Re: PIXMA MG6820

Ramona — Mon, 20 Jun 2016 12:25:25 GMT

Hi cervri,

What is the weight (in lbs) of the 4x6 paper being loaded in the printer? Also, do any errors or messages display on the printer or your computer when the paper feeds?

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.

Re: PIXMA MG6820

cervri — Tue, 21 Jun 2016 07:16:14 GMT

Don't know the weight of the paper, it's a sample pack gloss provided with the printer...No error codes...It just runs the paper through without printing.

Re: PIXMA MG6820

BillS — Tue, 21 Jun 2016 19:24:25 GMT

Hi cervri,

The first step to take with any print quality issue is to perform a nozzle check. A nozzle check does require US Letter sized paper. Full instructions can be found HERE.

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Re: PIXMA MG6820

cervri — Thu, 23 Jun 2016 08:59:17 GMT

Nozzle check works fine.