https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-am-getting-scanning-error-10-242-0-with-MG5420-any-help-with/m-p/175733#M42904 <P>Hi gac75,</P><P>&nbsp;</P><P>If you have any antivirus or firewall programs installed on your computer, please temporarily disable them and then attempt to scan&nbsp;again, as these programs can sometimes block the scanning process. &nbsp;If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. &nbsp;A Canon technical support representative will be happy to help. &nbsp;There is no charge for this call.</P> Wed, 08 Jun 2016 12:29:45 GMT Ramona 2016-06-08T12:29:45Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-am-getting-scanning-error-10-242-0-with-MG5420-any-help-with/m-p/175489#M42903 <P>I am getting scanning error 10,242,0 with MG5420; any help with correcting this error?</P><P>&nbsp;&nbsp;&nbsp;</P> Mon, 06 Jun 2016 20:11:35 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-am-getting-scanning-error-10-242-0-with-MG5420-any-help-with/m-p/175489#M42903 gac75 2016-06-06T20:11:35Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-am-getting-scanning-error-10-242-0-with-MG5420-any-help-with/m-p/175733#M42904 <P>Hi gac75,</P><P>&nbsp;</P><P>If you have any antivirus or firewall programs installed on your computer, please temporarily disable them and then attempt to scan&nbsp;again, as these programs can sometimes block the scanning process. &nbsp;If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. &nbsp;A Canon technical support representative will be happy to help. &nbsp;There is no charge for this call.</P> Wed, 08 Jun 2016 12:29:45 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-am-getting-scanning-error-10-242-0-with-MG5420-any-help-with/m-p/175733#M42904 Ramona 2016-06-08T12:29:45Z