topic Re: Canon Image Class MF6540 printing but not scanning. My Operating System is Windows 10 with 64 bi in Desktop Inkjet Printers

Canon Image Class MF6540 printing but not scanning. My Operating System is Windows 10 with 64 bit.

1OfficeAdmin — Fri, 03 Jun 2016 17:31:40 GMT

Canon Image Class MF 6540 printing but the MFToolbox is unable to scan. Message coming as not connected. Reinstalled the driver still nor scanning. My operating system is Windows 10 with 64 bit.

Re: Canon Image Class MF6540 printing but not scanning. My Operating System is Windows 10 with 64 bi

Patrice — Mon, 06 Jun 2016 20:29:18 GMT

Hi 1OfficeAdmin.

I will be glad to assist you.

Changing a setting in the Windows 10 operating system may restore the scanning function. Please follow the instructions below:

1. Right-click the Windows Start button, and then select [Run]. You can also hold down the Windows key on the keyboard, and then press the 'R' key.

2. Enter "services.msc", without the quotation marks.

3. Scroll down and look for Windows Image Acquisition (WIA).

4. Right-click on the WIA option, and then select [Properties].

5. Select the [Log On] tab.

6. Click the radio button for "Local System Account".

7. Check the box for "Allow service to interact with desktop".

8. Click [OK].

9. Restart the computer.

I hope this information is helpful to you. Should you need further assistance, please call us at 1-800-OK-CANON (1-800-652-2666).

Re: Canon Image Class MF6540 printing but not scanning. My Operating System is Windows 10 with 64 bi

1OfficeAdmin — Mon, 06 Jun 2016 21:16:42 GMT

Thank you Patrice. It worked, hallelujah. Much appreciated your help.