topic The Touch screen on my MG8620 is blank. Any thoughts? in Desktop Inkjet Printers

The Touch screen on my MG8620 is blank. Any thoughts?

Bobdog12 — Fri, 03 Jun 2016 00:32:07 GMT

Re: The Touch screen on my MG8620 is blank. Any thoughts?

Bobdog12 — Fri, 03 Jun 2016 00:51:05 GMT

Mis type That should be 6820

Re: The Touch screen on my MG8620 is blank. Any thoughts?

Michael — Sat, 04 Jun 2016 17:37:02 GMT

Hello.

The LCD display will enter a power saving state if the unit has been unused for an extended period of time.

However, if the display is always blank, or you get no response with the display when the buttons are pressed there may be an issue with the printer.

Troubleshooting with our support group will be needed to narrow down the cause of your matter. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: The Touch screen on my MG8620 is blank. Any thoughts?

Bobdog12 — Sat, 04 Jun 2016 20:00:45 GMT

Yes, thanks.

I have already contacted Canon support and was advised the printerhad a problem. I will be getting a new one and sending the old one back.

Again thanks

Bob