https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mg5500-will-print-word-documents-but-not-my-photos/m-p/175049#M42822 <P>Welcome to the Canon Forums and thanks for your post!<BR /><BR />To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Any other details you'd like to give will only help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/CanonEmail" target="_blank">http://bit.ly/CanonEmail</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks!</P> Thu, 02 Jun 2016 21:06:38 GMT John_B 2016-06-02T21:06:38Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mg5500-will-print-word-documents-but-not-my-photos/m-p/175047#M42821 Thu, 02 Jun 2016 20:54:12 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mg5500-will-print-word-documents-but-not-my-photos/m-p/175047#M42821 maryann2691 2016-06-02T20:54:12Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mg5500-will-print-word-documents-but-not-my-photos/m-p/175049#M42822 <P>Welcome to the Canon Forums and thanks for your post!<BR /><BR />To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Any other details you'd like to give will only help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/CanonEmail" target="_blank">http://bit.ly/CanonEmail</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks!</P> Thu, 02 Jun 2016 21:06:38 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mg5500-will-print-word-documents-but-not-my-photos/m-p/175049#M42822 John_B 2016-06-02T21:06:38Z