topic Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be in Desktop Inkjet Printers

Printing from the PGBK cartridge produces double over-layered text images, that cause text to be fuz

rgsmith01 — Thu, 02 Jun 2016 17:07:48 GMT

Printing from the PGBK cartridge on my Pixma MX922 printer produces double, over-layered, text images causing text to be fuzzy. It does this most of the time, but not on all lines of text. This does not occur with text in other colors. Have realigned and cleaned heads repeatedly, to no effect. What else can/should be done? This happened for the first time just recently--after years with no problem. [Also installed the latest driver, but no changes. Still using Windows 7.]

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

Michael — Sat, 04 Jun 2016 15:35:22 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

CanonHal — Sun, 23 Feb 2020 23:00:40 GMT

I have two MX922 with exactly the same problem. Some lines blurred. Printing to Matte paper or printing in color reults in no blurred lines. Anyone have a fix?

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

Patrick — Mon, 24 Feb 2020 20:05:58 GMT

Hi CanonHal,

Please try cleaning the encoder/timing strip:

https://support.usa.canon.com/kb/index?page=content&id=ART142447

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

CanonHal — Mon, 24 Feb 2020 21:57:45 GMT

Have done that on both printers with no success

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

Patrick — Wed, 18 Mar 2020 19:17:55 GMT

Hi CanonHal,

It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

CanonHal — Sat, 21 Mar 2020 02:39:39 GMT

I received an email from Canon to contact their technical support to solve this problem. Using their provided link I attempted to do that. It turns out that you must have an account to talk to technical support. I followed the directions to open an account and it froze. Finally I got to a point where it informed me that I could buy technical support but led me to a dead end with no options to do so. Apparently no one at Canon tests their marketing material to see if it works. Shame on you Canon. You can learn a lot from Apple and their no charge customer service. It keeps buyers faithful to the brand.

Re: Printing from the PGBK cartridge produces double over-layered text images, that cause text to be

cghelani — Sat, 11 Apr 2020 06:10:13 GMT

I'm having the exact same issue with my printer. Pgbk double lines. It's comical when they tell you to clean the encoder strip because it prints color just fine and I would imagine the color printing relies on the same encoder strip for alignment.

Sounds like a lot of people having the same issue..known defect with this printer model.