topic I have been successfully printing and scanning on my PIXMA MG5320, which is on a network, with Windo in Desktop Inkjet Printers

I have been successfully printing and scanning on my PIXMA MG5320, which is on a network, with Windo

jfoulkes — Mon, 30 May 2016 14:11:41 GMT

I have been successfully printing and scanning on my PIXMA MG5320, which is on a network, with Windows 7 on my PC.

I recently upgrade to Windows 10, and although printing is OK, I can no longer scan. I get the error message “CANON MP Navigator EX not working”, and it shuts down. I downloaded the Navigator EX 5.0.2, uninstalled the old version 4.0, shut down and restarted both my computer and printer, to no avail. I get the same error message when I try to scan. I made sure I am using the “MG5300 series Network” configuration. Any help would be appreciated! Thanks!

Re: I have been successfully printing and scanning on my PIXMA MG5320, which is on a network, with W

Michael — Wed, 01 Jun 2016 12:43:11 GMT

Hello.

Hello.

Uninstalling and reinstalling the drivers and MP Navigator may help. Please try the following:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers and MP Navigator again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.

This didn't answer your question or issue? Find more help at Contact Us.