topic Re: My printer/scanner MX330 says it has no paper when it does, in Desktop Inkjet Printers

My printer/scanner MX330 says it has no paper when it does,

vrivera1020 — Thu, 26 May 2016 16:33:18 GMT

I need help with my cannon MX330, it keeps saying it has no paper when it does and then it says its jammed.

Re: My printer/scanner MX330 says it has no paper when it does,

Michael — Sat, 28 May 2016 14:14:05 GMT

Hello.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, find more help at Contact Us.

Re: My printer/scanner MX330 says it has no paper when it does,

vrivera1020 — Fri, 03 Jun 2016 16:28:00 GMT

Good afternoon, did as it was said and the machine still says there is no paper even though there is paper in the machine.

Turned off the machine, there was nothing in the tray. Please provide any other solution.

Re: My printer/scanner MX330 says it has no paper when it does,

Patrick — Fri, 03 Jun 2016 16:33:06 GMT

Hi vrivera1020,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.