topic Re: error 1312 in Desktop Inkjet Printers

error 1312

roarkmd — Wed, 25 May 2016 04:25:08 GMT

MG7120, Error 1312. Have followed manual on troubleshooting tips and videos. DOublechecked all accessible areas there is no visible paper inside. Thinking that the last paper through it (index cards) triggered something and it still senses "paper".

Any ideas?

Re: error 1312

Michael — Fri, 27 May 2016 17:40:17 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: error 1312

roarkmd — Fri, 27 May 2016 17:45:36 GMT

thanks - found the issue, it was an index card still stuck inside that wasn't visible. Was able to slide a 8x11 piece of cardstock via rear door and turn it on. Printer sensed a larger piece of paper and rolled it out during startup, thus dislodging the index card.

Printer works fine now.