topic Re: MG3620 scanner not working on OSX in Desktop Inkjet Printers

MG3620 scanner not working on OSX

zacharygayner — Tue, 24 May 2016 18:20:32 GMT

My scanner is not working, it registers but whenever I try to scan it says accessing scanner and then that the page was not able to be scanned. The printer works, I was able to print right before trying the scanner.

MG3620 Scanner not working for OSX

zacharygayner — Tue, 24 May 2016 18:33:56 GMT

MG 3620 scanner will not work. Printer works, however, when I try to scan it says that the scanner failed to scan the page.

Re: MG3620 scanner not working on OSX

Danny — Wed, 25 May 2016 12:27:20 GMT

Hi, zacharygayner!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MG3620 scanner not working on OSX

Ramona — Thu, 26 May 2016 12:45:40 GMT

Hi zacharygayner,

So we can better assist you, please reply with the following information:

1. What version of Mac OS X do you have? You can find this infomation by going to your APPLE MENU and selecting ABOUT THIS MAC.

2. Are able to make a photocopy directly from the unit successfully?

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.