topic Re: Pixma MX432 - No scanner after Windows 10 upgrade in Desktop Inkjet Printers

Pixma MX432 - No scanner after Windows 10 upgrade

c4nonsucks — Mon, 23 May 2016 15:40:04 GMT

And Canon support apparently doesn't have a solution.

I did all they suggested: Power down printer, uninstall drivers, reboot PC, download drivers and re-install / follow all instructions.

Nothing works. I can Print, but there is no way to use the scanner.

Anyone been here and done this already?

Thanks.

Re: Pixma MX432 - No scanner after Windows 10 upgrade

Michael — Wed, 25 May 2016 12:30:39 GMT

Hello.

Please try the following:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu before reinstalling.

If you continue to have difficulties with this matter, find more help at Contact Us.