topic Re: Replacement printer won't set up in Desktop Inkjet Printers

Replacement printer won't set up

TreasureAnn — Sat, 09 Mar 2019 22:58:25 GMT

I just got my new printer that was sent to me per warranty. Tried setting it up and it keeps saying offline and that I need to select a language. Do I need to download everything again or can I use what is already there from the last printer(exact same model)?

Re: Replacement printer won't set up

shadowsports — Sun, 10 Mar 2019 16:25:23 GMT

Greetings,

Windows or Mac, you didn't say?

Regardless, I'd remove the device and uninstall the software. Then perform the steps for adding a new printer, installing the software, etc.

Re: Replacement printer won't set up

Danny — Tue, 12 Mar 2019 13:11:40 GMT

Hi, TreasureAnn!

In addition to the operating system, we'll also need to know which Canon printer model you're using.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!