topic Re: MX922 produces wavy scans in Desktop Inkjet Printers

MX922 produces wavy scans

wamaruna — Tue, 29 Mar 2016 00:02:25 GMT

We are trying to scan a landscape sign-in sheet my wife has - name, address, email, phone, etc. The sheet is made up of horizontal lines, two per person, with thicker divider lines between each person. We are setting the original on the glass, so it is not being pulled through any feeder. We click on the Black copy option, and what comes out are the lines segmented into 7/8" sections, and then they shift down about the width of the line, and 7/8" later they shift back up to the original line position, and the series repeats across the page. The paper is properly inserted into the paper tray. I'm pretty good with computers, but I have no idea what could be causing this and hence how to correct it. Any help appreciated.

Re: MX922 produces wavy scans

Jenine — Tue, 29 Mar 2016 00:12:52 GMT

Hello Wamaruna!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX922 produces wavy scans

wamaruna — Tue, 29 Mar 2016 00:31:35 GMT

Running WIndows 10-64-bit. But since I am doing everything from the printer itself and by-passing the computer, I have no idea why the operating system should come into play.

Re: MX922 produces wavy scans

Michael — Wed, 30 Mar 2016 15:11:21 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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