topic Re: error 9923 in Desktop Inkjet Printers

error 9923

cbkotchka — Tue, 15 Mar 2016 20:37:40 GMT

Trying to scan (MX920) on my MacBook Air with OSX 10.11.2

This has worked with no problem before. Now I try to get into the scanner through various methods and get the same error:

"An error occurred while communicating with the scanner. (-9923)"

It is printing fine. Connected via WiFi.

I have restarted both the printer and computer more than once. No change.

Re: error 9923

Michael — Thu, 17 Mar 2016 15:14:11 GMT

Hello.

Check to make sure that the correct scanner has been selected in the IJ Scan Utility program. In the top of the program, the Network version of the scanner should be selected in the dropdown menu.

If you continue to have difficulties, find more help at Contact Us.

error 9923

cbkotchka — Wed, 13 Apr 2016 17:31:59 GMT

My MX 920 with Mac keeps giving me error 9923 when I try to scan. It's printing fine. I have restarted my Mac and the Canon several times.

Re: error 9923

cbkotchka — Wed, 13 Apr 2016 17:40:49 GMT

no help at all. still not working

Re: error 9923

aking83 — Wed, 30 Nov 2016 19:16:13 GMT

HI,

I'm receiving the same errors. The printer prints fine over WIFI and LAN connection but I cannot scan.

I conneccted the printer to ethenret to a hub and it still does not scan.

I'm using a Macbook Pro 2016, with macOS Sierra 10.12.1

I just installed the drivers from Canons site for printer and scaner dated 9/2016.

I also tried to add the ip via the MF scanner app but does not work.

The error message I get is:

an error occured while communnicating with scanner (-9923)

Does anyone have any solutions?

I'm using a Canon MF229dw unit.

Thank you,

Re: error 9923

CanmoreGrrl — Sat, 21 Jan 2017 19:18:04 GMT

For weeks I've been calling Apple Care to get help as my computer won't consistently print and it's been terribly frustrating. I've spent HOURS on the phone with Apple and despite installing new drivers and firmware, it might print for a few days but it goes off again and nothing has permanently changed. It constantly says the printer is not connected to the computer. And now, the scanner isn't working (error 9923).

This has only been an issue in the last few months and the printer and computer worked perfectly together before. Never a problem.

My Canon is a MF227dw and OS for my Macbook Pro is Sierra 10.12.2. Has anyone else had issues like this? If so, did it ever get resolved? I can't help but wonder if it's related to the new OS version as that's the only thing that's changed.

Re: error 9923

Stephen — Sat, 21 Jan 2017 19:43:33 GMT

Hi CanmoreGrrl!

Since you've been on with AppleCare, we suggest reaching out to Canon Canada's support team to see if they can help get things resolved. They're available at 1-800-OK-CANON (800-652-2666) or online by clicking HERE.

Re: error 9923

MatthewTVB — Mon, 08 May 2017 23:59:01 GMT

Hey - I had the same error. Just bought it. I connected it directly with the printer cable and scanning worked fine from there. Not ideal I know, but I have a Mac and just plugged the cable into the docking station. I hope this helps.

Re: error 9923

jillzzzy — Sat, 20 May 2017 18:25:03 GMT

Im also having this problem, did you ever solve it?

Re: error 9923

tomford1982 — Thu, 20 Jul 2017 14:15:02 GMT

Go into the printer & scanners section under system preferences. Click on the printer and click reset printing systems. After its done reselect your printer and it worked for me

Re: error 9923

Ramona — Mon, 06 Nov 2017 05:30:32 GMT

Hello,

When using the PIXMA MX920 series, please ensure that the Canon IJ Network Scanner Selector EX program is running on your Mac prior to scanning to see if this will resolve the error. To do this, from the GO menu of Finder, select APPLICATIONS, then double-click the CANON UTILITIES folder, IJ NETWORK SCANNER SELECTOR EX folder, then CANON IJ NETWORK SCANNER SELECTOR EX icon.

Should you still experience an error when scanning, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: error 9923

august — Wed, 06 Dec 2017 08:28:36 GMT

wow canon scanners + osx are pretty broken.

i've tried everything on this list and it all results in the same useless error.

took me a few hours just to get everything working.

i know this won't be answered but at least i know i'm not alone and know i bought a lemon!

Re: error 9923

Ramona — Fri, 02 Feb 2018 00:52:55 GMT

Hi august,

If you are still receiving the 9923 error, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: error 9923

valgog — Sun, 11 Feb 2018 16:08:22 GMT

I have the same problem with Canon TS8151.

The WiFi scanning does not work from the Mac (it works from Android over the WiFi).

Re: error 9923

BritishSoldier — Thu, 15 Feb 2018 11:18:38 GMT

Did anyone get a resoltuion to this?

Re: error 9923

vincentmoy — Wed, 30 May 2018 08:58:52 GMT

Hi there,

I don't know if anyone has figured it out yet but I just did a google search and found out a solution!

I just bought the TS 9120 and I have MacOS High Sierra 10.13.4 on my Macbook Pro. I setup up the printer via wireless router and could print without any problem but for the life of me could not get it to scan. Then I found this Link. So I went to "Common setting" under wireless and disable IPv6 and VOLA! Scanning works again! I figure I'll just put it out there so in case someone have the same problem, they will have one more way to try thing out!

Re: error 9923

august — Wed, 30 May 2018 13:31:55 GMT

Well mate, you nailed it. That worked for me. Took a few minutes to find the setting on the printer, but once ipv6 was disabled I can now scan without my 15 foot USB cable

Really do appreciate you posting here and bloody annoyed that Canon doesn't know this considering the age of this thread.

But I guess they are in the business of selling ink now so ...

Again, cheers mate. You fixed it!

Re: error 9923

BritishSoldier — Wed, 30 May 2018 13:37:31 GMT

I managed to figure it out, though the resolution may not work for everyone (<--- That's just my little disclaimer).

I simply, (but it took some figuring out), disregarded the iMacs ability to automatically download the software for the printer and downloaded the vendor software.

Hey presto! It worked!

Re: error 9923

jfedgar — Fri, 22 Jun 2018 00:47:41 GMT

I can confirm, this fixed it for me. I have a TS3120 (TS3100 series) on a mac (first tried under El Capitan then upgraded to High Sierra to try to fix the problem, same problem under both). The printer is connected via wireless network. Printing worked just fine. Scanning did not work when connected via Wireless Network or the "Direct" method (through its own wireless network). (as a side note, connecting VIA USB cable and disabling the wireless/direct modes on the printer did allow scanning to work)

Under "Printers and Scanners" in System Preferences it said "Idle" under status for both the printer side and scanner side. However, scanning did not work at all. It did not work from the IJ Scan Lite utility, did not work from image capture and did not work from within the "Scan" tab in printers and scanners. Always got the -9923 message.

I disabled IPV6, restarted IJ Scan Utility, and Voila! It worked.

I will note, for this printer you have to log into the device directly to save the setting, as there is no interface on the printer for changing network settings (that i'm aware of, or if there is, there is no documentation on how to use it that I could find).

The way to fix this on a printer without a way to change the network settings on the printer itself:

Press the "i" button on the printer to print out the network information sheets. Find the IP address of the printer (it was 3-2-12 for me, under 'Wireless Lan'). Go to your browser and type that IP address in. You will need to log in. The password is the serial number on the back left side of your printer (also on the box). Got to System info and LAN Settings -> LAN Settings -> Other Settings. Click "Yes". Then click TCP/IP Settings -> IPV6 -> Enable/Disable IPV6 and then choose 'Disable' and press okay. It might take 20-30 seconds for it to update the printer.

Then restart IJ Scan Utility and it should work.

Re: error 9923

dahankom — Mon, 13 Aug 2018 07:44:51 GMT

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- (If using Wired LAN connection) It is disconnected from Wired LAN.

- (If using wireless LAN connection) Signal strength is poor due to obstructions.

- Network connection is prohibited by security software.

- Different scanner on the network is selected.

Check the above and try scanning again.

If you still cannot communicate, restart the computer.

Code:15,157,1

Got this message after I followed instructions. E3100 was shown on the Canon IJ Scan Utility. I refreshed and got the above message.