topic Re: Unable to create PDF files after going wireless. in Desktop Inkjet Printers

Unable to create PDF files after going wireless.

Ranger49 — Tue, 15 Mar 2016 00:01:23 GMT

Worked fine when connected to router. Changes services and moved router. Appears to request USB connection, but does not work when cabled to computer. Still prints fine in wireless mode and can create TIF files.

Re: Unable to create PDF files after going wireless.

Tiffany — Tue, 15 Mar 2016 00:24:52 GMT

Hi Ranger49,

Welcome to the Canon Forum! So that the Community can help you better, we will need to know what model printer you are using and Computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Re: Unable to create PDF files after going wireless.

Ranger49 — Tue, 15 Mar 2016 00:50:32 GMT

Windows 7

Canon MX922

Re: Unable to create PDF files after going wireless.

Patrick — Wed, 16 Mar 2016 13:33:21 GMT

Hi Ranger49,

Please make sure that the correct connection is selected in the IJ Scan Utility. To do this, please follow these steps:

1. Click on the Start menu select All Programs, then Canon Utilities, IJ Scan Utility and the click on IJ Scan Utility to open that program.

2. At the top, next to "Product Name", please click the drop down arrow and select the network connected PIXMA MX922.

3. Click the Document button.

Scanning will begin.

Re: Unable to create PDF files after going wireless.

Ranger49 — Wed, 23 Mar 2016 00:42:46 GMT

Did not work. Finally took the simple step of uninstalling the printer, connecting it to the printer, and installing the printer again from the disk. (DUH). It worked. The printer says it is a MX922, but the disk simply says PIXMA MX920 series.

Anyway it works. Thanks for your efforts.