6620 "No Paper" prompt when paper is present

olverafamily — Tue, 23 Feb 2016 00:10:57 GMT

Hello Canon,

I am printing 160+ 5x7 borderless invitations on 60lb paper. After inserting a full stack of paper, and confirming the size w/ paper quality, the printer continuously fails to pickup the 5x7 sheets.

After removing and re-inserting the papertray, press ok on the printer prompt. The printer is then able to take on paper for about 1-3 sheets.

I have opened all doors and inseptected for jams. I also have done at least 3 cleanings.

Please advise if the following should be attempted to fix the error.

I am still under warranty; please advise what are the steps to invoke my warranty with canon usa.

Thank you support.

topic 6620 "No Paper" prompt when paper is present in Desktop Inkjet Printers

6620 "No Paper" prompt when paper is present