topic Re: Mx490 won't print from either of my android devices. in Desktop Inkjet Printers

Mx490 won't print from either of my android devices.

JoeNoble — Fri, 19 Feb 2016 07:46:14 GMT

I followed the setup instructions on the printer as well as the instructions on the Canon app. Here's a pic of the error message.

Re: Mx490 won't print from either of my android devices.

Patrick — Mon, 22 Feb 2016 17:11:31 GMT

Hi JoeNoble,

Please make sure that your PIXMA MX490 is operating on your wireless network:

1. Press the <Setup> button on your PIXMA MX490.

2. Use the left or right button to select Device Settings and press <OK>.

3. Use the left or right button to select LAN Settings and press <OK>.

4. Use the left or right button to select Wireless LAN Setup and press <OK>.

5. Use the left or right button to select Standard Setup and press <OK>

6. Enter your wireless network password and press <OK>. Please verify the password, as it is case sensitive and if entered incorrectly, will cause the printer and router to not communicate. To switch between letters and numbers, press the * key.

7. Press <OK> on the confirmation screen. The PIXMA MX490 will search for the access point.

8. When found, press <OK> on the Connected to the access point screen.

Once your PIXMA MX490 is connected to your wireless network, then attempt to print using the Canon PRINT Inkjet/SELPHY app from your android device.

Re: Mx490 won't print from either of my android devices.

JoeNoble — Sun, 06 Mar 2016 02:46:31 GMT

When I go through the steps it never asks for my password and it tells me to push the button on my router but it never actually connects.

Re: Mx490 won't print from either of my android devices.

Patrick — Mon, 07 Mar 2016 17:03:45 GMT

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: Mx490 won't print from either of my android devices.

JoeNoble — Mon, 07 Mar 2016 23:09:46 GMT

Ok thanks