MG7520 scanner fault Windows 10

davis97266 — Wed, 17 Feb 2016 11:21:30 GMT

Hello,

So I recently purchased a Cannon MG7520 printer and am having trouble with the scanner. When try to scan from my Windows 10 pc, a window pops up on my screen with a ScanGear error code 2,250,200. The error code also pops up when I press the scan button on the printer, having the Windows 10 machine selected as the destination pc. Now, I also have a Windows 7 machine, and as far as I can tell, the scanner function works fine on that pc. I should also mention that using the Windows 10 scan program works with the scanner--no issues--which leads me to believe the problem sits with the ScanGear software/drivers, and that ScanGear is not compatible with Windows 10.

Is this, in essence, the problem, software incompatibility with windows 10?

Also, I could not find any answers for the the error code 2,250,200. What does it mean?

Re: MG7520 scanner fault Windows 10

davis97266 — Wed, 17 Feb 2016 13:13:26 GMT

I seem to have resolved the problem. I had Kapersky's Internet Security on my Windows 10 machine. The subscription had expired months ago. I uninstalled the program completely from my system. Now ScanGear appears to be working properly. I performed three consecutive scans from my pc--all three worked. I will post here if it doesn't stay operational.

topic MG7520 scanner fault Windows 10 in Desktop Inkjet Printers

MG7520 scanner fault Windows 10

Re: MG7520 scanner fault Windows 10