topic Re: My printer Pixma MG5520 in Desktop Inkjet Printers

My printer Pixma MG5520

Cuenca1557 — Mon, 15 Feb 2016 04:45:18 GMT

My printer MG5520 has an error PGBK 1660 and does not recognize the 250 bk XL ink cartrigdge. Can you help?

Re: My printer Pixma MG5520

BillS — Wed, 17 Feb 2016 00:26:52 GMT

Hi Cuenca1557,

Support code 1660 indicates that an ink tank has run dry. Replacing the cartridge should resolve the issue. If you hav replaced the cartridge and the error persists, make sure the replacement tank is a Canon genuine product, and not a refilled or third-party cartridge.

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Re: My printer Pixma MG5520

Latate — Sat, 18 Jun 2016 19:48:58 GMT

No this does not clear - tried three new Canon cartridges and none get the error cleared

Re: My printer Pixma MG5520

Michael — Mon, 20 Jun 2016 12:19:33 GMT

Since this has occurred with multiple ink tanks, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.