topic Problem with scanning on MX472 in Desktop Inkjet Printers

Problem with scanning on MX472

dkorbuly — Sat, 06 Feb 2016 01:05:18 GMT

MX472. Problem with scanning: I want to scan a multipage document and collate pages. Scanner has worked until yesterday. Now it doesn't: first half of the scanned document pages is "forgotten" and only the second half remembered. Scanning pages 1,2,3,4,5,6 only 2,4,6 pages remain. I downloaded and installed the latest driver for the scanner. It did not help.

Restarting the computer or the scanner did not help.

I would appreciate advice.

Re: Problem with scanning on MX472

Jenine — Sat, 06 Feb 2016 01:14:14 GMT

Hello Dkorbuly!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Problem with scanning on MX472

dkorbuly — Sat, 06 Feb 2016 01:27:47 GMT

Thanks for your advice.

I am working on a MacBook Air with Yosemite OS (OS 10.10.5). I am directly connected to the scanner (MX 472.) I downloaded and installed misd-mac-ijscanner14s-4_1_3-ea21_3.dmg (the latest printer driver) today. My settings on the IJ scanner utility: I tried both DOcument Scan and CUstom Scan.I tried ADF Manual DUplex and Simplex, Data Format: PDF (Multiple Pages) .Open with application: Preview.app

Re: Problem with scanning on MX472

Michael — Mon, 08 Feb 2016 13:45:58 GMT

Hello.

For testing purposes, try scanning the pages directly from the platen glass. Are some pages still mising from the saved document when scanning is complete?

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