topic Re: Scan Failed error MX882 in Desktop Inkjet Printers

Scan Failed error MX882

Kamper — Tue, 26 Jan 2016 19:28:25 GMT

I just tried to use my scanner and I get the ever so descriptive scan failed error after hitting the scan button. I've downloaded the lastest driver and the latest version of MP Navigator and it still won't work.

The printer is connected wirelessly to computer and prints just fine. I checked preferences and the network printer is selected under the product box and that is my only option.

Re: Scan Failed error MX882

John_B — Tue, 26 Jan 2016 19:38:30 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Scan Failed error MX882

Kamper — Tue, 26 Jan 2016 19:42:36 GMT

Sorry. Windows 10. I have scanned since upgraded to 10 but, not since we moved and a new wireless network was set-up.

Re: Scan Failed error MX882

Michael — Thu, 28 Jan 2016 15:51:42 GMT

Hello.

Try downloading the latest MP Drivers and our MP Navigator program to see if this helps.

Visit the following link to access the downloads:

MX880 Series Support

This didn't answer your question or issue? Find more help at Contact Us.

Re: Scan Failed error MX882

Kamper — Wed, 03 Feb 2016 15:58:23 GMT

That was the first thing I tired. It didn't work.

Re: Scan Failed error MX882

Stephen — Wed, 03 Feb 2016 16:05:44 GMT

Hi Kamper!

If you're still having problems, please call 1-800-OK-CANON (800-652-2666) or visit http://bit.ly/ContactCanon for more support options.

Thank you for choosing Canon!