topic Re: mx892 black prints grey in Desktop Inkjet Printers

mx892 black prints grey

Anonymous — Thu, 21 Jan 2016 16:47:00 GMT

Canon PIXMA MX892

Network printer (Win7 and WinXP)

When printing photos, it will not print BLACK completely. It prints black as grey.

Does the same thing from both XP and Win7 computers. Does the same thing no matter what software I use.

I've uninstalled drivers and printer, and reinstalled. I've downloaded and installed new drivers. I've installed new OEM ink cartridges.

I cannot find out why this is doing it. Please send some advise.

Re: mx892 black prints grey

Anonymous — Thu, 21 Jan 2016 17:59:09 GMT

Here's what I've found by setting different print options inside Canon print properties:

Options: Plain Paper/Standard Quality

black prints fine. No problems, just not "Picture" quality print

Options: Plain Paper/High Quality

black prints fine. But, I cannot get "Borderless" a full 8.5" wide

Options: Plain Paper/Standard Quality / Borderless (with "Plain Paper" chosen from drop down menu) (I need it 8.5 x 8.5 and cannot get that without Borderless Printing selected)

High quality opion is NOT available

Black prints GREY!! the only change was the "borderless" selection

I now have to go through every print paper option available to see if they all print grey.

why does it print black on plain paper but not with Photo Papers?

Re: mx892 black prints grey

Danny — Thu, 21 Jan 2016 18:14:08 GMT

Hi, drgerry!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: mx892 black prints grey

Anonymous — Thu, 21 Jan 2016 21:50:31 GMT

Further testing reveals that the pigment base (large) ink prints true black. But it prints Flat black in pictures.

The Dye based (small) ink prints grey.

Why is that? This used to print great until just a few month ago.

It's not the software - it does the same thing will all computers on the network

It's not the ink tanks - test print show no issues at all

There has to be something wrong in how it tells the Pigment Black to print.

Anyone know of any way to reset this MX892? Or, is it just shot, and time to buy a new one? If that's the case, I'm very disappointed with Canon.

Re: mx892 black prints grey

Anonymous — Fri, 22 Jan 2016 12:43:26 GMT

Here's what's going on:

This is a .jpg of what is supposed to print:

And, here is a scanned image of what actually prints:

I've changed cartridges a couple times, and each time is the same.

Looks like no one ever gets on this forum anymore . . . . . .

Re: mx892 black prints grey

Anonymous — Fri, 22 Jan 2016 19:30:33 GMT

Fixed it!

Re: mx892 black prints grey

snsllvn — Mon, 12 Sep 2016 22:40:49 GMT

I'm experiencing this on my MX512, how did you fix the problem?

Re: mx892 black prints grey

Anonymous — Tue, 13 Sep 2016 17:38:55 GMT

I don't remember. I got aggravated with the lack of help on here. Seems it had something to do with the color file default thing. Sorry, I am not much help

Re: mx892 black prints grey

Anonymous — Sat, 17 Sep 2016 09:50:15 GMT

Well, crap!

Mine's doing it again and I can't remember how I fixed it. I'm a funny man!

I remember it was something simple, but can't remember what . . . . .

Re: mx892 black prints grey

giftson — Wed, 30 Aug 2017 01:08:13 GMT

My mx892 isn't printing black when printing from a word document, but it seems to print black in pictures as grey too. Can't figure out what is wrong. Tried to do the cleanings and change ink cartridges, but no luck. I figure from the printout it is likely the pigment black that is out, but I'm not sure.

Re: mx892 black prints grey

giftson — Wed, 30 Aug 2017 02:20:04 GMT

Performed another deep cleaning and that seemed to fix the test print page!

Re: mx892 black prints grey

ejji — Fri, 05 Apr 2019 19:10:13 GMT

in canon preview window select high resolution

How to post a new question?

Anonymous — Sat, 04 Jan 2020 19:32:16 GMT

I can't find a place to post a new question anymore? Is this forum shut down?

Re: How to post a new question?

Tiffany — Sat, 04 Jan 2020 19:39:40 GMT

Hi Drgerry,

Here's how to post a new message to one of our message boards:

1) Select what your product type is from the 6 options at the top of the screen (About the Community, Camera, Printer, Cinema EOS, Camcorder, or General Discussion).
2) On the next screen you'll choose more specifically what your product is (for example: personal printers, office printers, etc... from the printer list)

3) Finally, on the next screen towards the top left there will be a "New Message" option.

We hope this helps you out!

Re: How to post a new question?

Anonymous — Sat, 04 Jan 2020 20:53:36 GMT

Thank you!
I finally found out that I needed to get down to the subfolder. It really should say that on the main page.