Pixma MX922 not responding

iverhaegen — Sat, 16 Jan 2016 19:57:20 GMT

I just bought a PIXMA MX922. I also already have a PIXMA MX892 that I've been using for some time. I run Windows 10 64 bit on both of my laptops. After I successfull installed the new MX922 on my laptop over a wireless connection, it would not respond when I attempted to print a test page. - Error 'Printer not responding' Unfortunately, I also could no longer print to my MX892 either and got the same message. I uninstalled the printer, downloaded the driver from the Canon website to make sure I had the most recent version and then installed again with the same results. I then uninstalled the MX922 again and attempted to use my MX892, but still the same results. I, of course, restarted the machine between these steps. I then uninstalled the MX892 and downloaded the latest drivers from Canon and installed those, but no luck. I seem to be dead in the water with both printers now.

How can I clean up my system to attempt to just start from scratch or advice on where to go from here?

Re: Pixma MX922 not responding

Ramona — Thu, 21 Jan 2016 09:33:20 GMT

Hi iverhaegen,

It is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays). Real-time feedback during a live technical support call would be very beneficial in this case. There is NO charge for this call.

topic Pixma MX922 not responding in Desktop Inkjet Printers

Pixma MX922 not responding

Re: Pixma MX922 not responding