topic Re: Printer prints fine from word but double prints from Photoshop or word or web. in Desktop Inkjet Printers

Printer prints fine from word but double prints from Photoshop or word or web.

KimKa — Sat, 16 Jan 2016 20:29:06 GMT

Printer prints fine from word but double prints from Photoshop or web. I have Canon printer MG 3520, Window 7 Photoshop CS5. Anybody know how to fix this?

Re: Printer prints fine from word but double prints from Photoshop or word or web.

John_B — Sat, 16 Jan 2016 19:56:41 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you are using, what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Printer prints fine from word but double prints from Photoshop or word or web.

KimKa — Sun, 24 Jan 2016 23:21:56 GMT

I provide the additional details:

My canon printer MG3520 prints just fine from Word but double prints everything when printing from the web or photoshop. I am using Windows 7 and connect to the printer by a USB

Re: Printer prints fine from word but double prints from Photoshop or word or web.

Ramona — Tue, 26 Jan 2016 07:31:13 GMT

Hi KimKa,

Performing a manual print head alignment on the printer may resolve the double-printing issue. To perform the print head alignment, please follow the steps located here.

Should the issue continue after performing the alignment, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.