topic Re: Computer not finding new printer. Says cannot find? in Desktop Inkjet Printers

Computer not finding new printer. Says cannot find?

alarson — Sat, 09 Jan 2016 20:02:26 GMT

My new MX922 seemed to set up fine. It says its connected to my wifi (blue light lit). But I can't get my computer to find the printer? My computer does not have a place for CD so I intalled software from Canon website. Any idea how to get my computer to recognize the printer?

This is actually my second MX922 (I got the first one about 6 months ago but it has never printed correctly). I'm ready to throw them both out and get a new brand!!

Re: Computer not finding new printer. Says cannot find?

John_B — Sat, 09 Jan 2016 20:15:07 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Computer not finding new printer. Says cannot find?

reimerosa — Fri, 02 Sep 2016 00:15:05 GMT

mine is doing this also. I even tried using an old usb cable, but now the computer shuts down when trying to load the drivers. I have a new lenonvo with windows 10. this is the replacement printer I got under the warrenty. It;s one issue then another with this machine. I am not real tech savvy but why is this so hard?