CANON MG5300 SERIES

basulfaro — Tue, 05 Jan 2016 16:13:11 GMT

Looking for some assistance please! I have a Canon MG5300 All in One and have never had any issues with any of the functions. Just recently, I have been unable to scan and receive an error message stating that either 1-the scanner is not turned on or 2-the USB cable is disconnected. I have recheked all connections, restarted the coputer, deleted and re-installed the printer without success. I can continue to print and copy without issue, but I need the scan capability restored. Any help would be appreciated. Thank you

Re: CANON MG5300 SERIES

Michael — Thu, 07 Jan 2016 13:38:48 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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topic CANON MG5300 SERIES in Desktop Inkjet Printers

CANON MG5300 SERIES

Re: CANON MG5300 SERIES