topic Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper) in Desktop Inkjet Printers

I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Ecasey — Fri, 20 Nov 2015 03:37:59 GMT

Mx922 error support code 1007, there is no paper in cassette upper. I have paper in the bottom cassette. The upper cassette is for envelopes pictures etc... I checked the paper and adjusted to fit tight and it still won't print.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Michael — Sat, 21 Nov 2015 16:44:22 GMT

Hello.

The printer will feed from the upper tray when the document is set to a smaller paper size.

Check the Page Setup options in the print menu of your program to specify the correct size before printing.

If additional assistance is needed with this issue, find more help at Contact Us.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

RDHuff — Thu, 10 Dec 2015 23:56:38 GMT

I am trying to print envelopes for Christmas cards. The envelopes are 8" x 5.5". Even though I set the paper size in print options to 8.5x11" and in the options window it specifies lower cassette, when the print window comes up, it says it wants to use the upper cassette and there is no paper. The envelopes won't fit in the upper cassette even if I wanted to use it.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Allan7 — Sat, 06 May 2017 18:59:33 GMT

I have same problem. Tried all suggestions given here... none works..cant even get anyone by phone as its a Saturday!!!!

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

johnbrownprint — Tue, 21 May 2019 16:42:32 GMT

it only show no paper when i print from my phone, i guess coming from the phone is assumed to be a pic, huh!

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

ak2az — Mon, 14 Oct 2019 20:06:59 GMT

Has anyone figured out how to print from an Iphone? It has worked in the past, and now it doens't. It chooses the upper tray and I don't see an option on the phone to pick other wise. ANy tips? Thanks!

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Patrick — Tue, 15 Oct 2019 17:21:15 GMT

Hi ak2az,

What app are you attempting to print from?

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

ak2az — Tue, 15 Oct 2019 22:48:40 GMT

Hi! I’m using photos. In the past, it hasn’t been a problem. They are really just screen shots from my iPhone, so regular 8 1/2x11 is what I want. Safari works fine to print from websites.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

ArthurJ — Thu, 17 Oct 2019 20:00:51 GMT

Hi ak2az,

If they are screen shots saved on your phone, try printing from the free Canon Print Inkjet/Selphy app. The app will allow you to select the paper size and type so it can print from the correct cassette.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

ak2az — Fri, 18 Oct 2019 01:54:22 GMT

Thanks! I'll try that and let you know!

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Tammy1 — Wed, 25 Mar 2020 15:15:18 GMT

Pixma mx922 Canon won’t print keeps giving code 1007 that there’s no paper in upper deck but I want to print Letter size and lower deck is full

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Tammy1 — Wed, 25 Mar 2020 15:15:45 GMT

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Tammy1 — Wed, 25 Mar 2020 15:17:42 GMT

Someone please help. I adjusted the tabs on lower deck to fit paper size and it’s set for “letter” size paper. My kids are at home trying to print the homework since no school from covid19.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Stephen — Wed, 25 Mar 2020 16:43:52 GMT

Hi Tammy1,

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature,click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find your support options.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

RDHuff — Wed, 25 Mar 2020 19:35:13 GMT

Check your settings in the print dialog box. Be sure you are trying to print 8.5x11 size paper from the lower cassette and not the photo (upper) cassette.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Igottabehappy — Fri, 08 May 2020 21:13:11 GMT

Hi This was only solution that worked Selecting paper size through app Thank you for posting tip! Cannon should improve printer’s menu on machine to select paper size per print and also clear Printer’s queue on machine too This app saved the day! I wonder why it stopped working? I printed from phone’s gallery before all the time without issues?

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

potcakemom — Sat, 09 May 2020 18:07:09 GMT

I have the same error, but I have already set the paper size and checked to make sure it is going to the default lower tray, and i still get this error. There has to be someway to change this function, it is making the printer useless. I have tried printing an e-mail and a pdf, and a spread sheet all with the same useless behavior. I would like to disable the upper tray completely, and only enable it by choice which is once in the past 5+years.

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Igottabehappy — Sat, 09 May 2020 18:44:47 GMT

Hello download app cannon print/selfys and change paper size there once Bluetooth to printer This cleared issue for me