topic Re: My Canon MP620B is giving me an error message of 'printer is in error state'. in Desktop Inkjet Printers

My Canon MP620B is giving me an error message of 'printer is in error state'.

stephens101 — Mon, 09 Nov 2015 22:10:41 GMT

My printer was fine a few hours ago. I can still copy, just not print. I have tried rebooting my computer, turning my printer off, etc. I've searched for ideas and tried everything I found (except the one that suggested I take an axe to my printer!).

Re: My Canon MP620B is giving me an error message of 'printer is in error state'.

Jenine — Mon, 09 Nov 2015 22:25:25 GMT

Hi Stephens101!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My Canon MP620B is giving me an error message of 'printer is in error state'.

stephens101 — Mon, 09 Nov 2015 23:09:08 GMT

I have OS Windows 10 on my computer, downloaded when it first came out. I have printed without any problems until late this afternoon. Even a few hours ago, I printed some items out without problem.

Re: My Canon MP620B is giving me an error message of 'printer is in error state'.

Michael — Wed, 11 Nov 2015 13:41:13 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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