Issue with Scanner for Pixma MG 5550 after installing iOS El Capitan on Mac.

jpvanerk — Wed, 04 Nov 2015 12:48:35 GMT

Hi,

my name is Jaap.

Error message reads "Dyld Error Message:
can't resolve symbol _CSGetMainInfo in /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/MacOS/../Frameworks/UIC.framework/Versions/A/UIC because dependent dylib #1 could not be loaded"

Error message sent to Apple.

I cannot wait for Apple. Canon response is highly appreciated.

Re: Issue with Scanner for Pixma MG 5550 after installing iOS El Capitan on Mac.

Stephen — Wed, 04 Nov 2015 13:56:27 GMT

Hi Jaap!

Welcome to The Canon Community Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You are welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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Issue with Scanner for Pixma MG 5550 after installing iOS El Capitan on Mac.

Re: Issue with Scanner for Pixma MG 5550 after installing iOS El Capitan on Mac.