topic Re: How do I clean the heads on a PixmaMX922? in Desktop Inkjet Printers

How do I clean the heads on a PixmaMX922?

lindakroeck — Sat, 24 Oct 2015 17:24:53 GMT

This is so frustrating! Getting really sorry I bought this printer! Can't find a manual that will download, can't get any help from Canon.

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades. I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that.

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual. Now, I can't get anything to download from canon. All it says is Page Not Available!

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast. I have to print plane tickets in the next day or two.

Thanks in advance for any help I can get!

Re: How do I clean the heads on a PixmaMX922?

robertstark — Sun, 26 Feb 2017 23:28:38 GMT

why on earth do "they" NOT NOT NOT show HOW to clean!!!!!!!!!!!

Re: How do I clean the heads on a PixmaMX922?

robertstark — Sun, 26 Feb 2017 23:29:16 GMT

@lindakroeck wrote:
This is so frustrating! Getting really sorry I bought this printer! Can't find a manual that will download, can't get any help from Canon.

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades. I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that.

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual. Now, I can't get anything to download from canon. All it says is Page Not Available!

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast. I have to print plane tickets in the next day or two.

Thanks in advance for any help I can get!

Re: How do I clean the heads on a PixmaMX922?

robertstark — Sun, 26 Feb 2017 23:31:00 GMT

Time to get some other product. Robert Stark.

Re: How do I clean the heads on a PixmaMX922?

robertstark — Sun, 26 Feb 2017 23:34:24 GMT

Is it some cosmic secret? I

@lindakroeck wrote:
This is so frustrating! Getting really sorry I bought this printer! Can't find a manual that will download, can't get any help from Canon.

I've had this printer less than a year and all of a sudden it only prints in green/yellow shades. I assume I need to clean the heads but don't know how and can't find anything, anywhere that tells me how to do that.

When I first bought this printer I was able to download the manual but due to a virus on my computer I had to have it reset and lost that manual. Now, I can't get anything to download from canon. All it says is Page Not Available!

I guess the only help from canon is in this forum where we all have the same problems..so I guess it's the blind leading the blind.

Please, if anyone knows how to clean the heads or download a user manual for the Canon Pixma MX922 I could really use some help fast. I have to print plane tickets in the next day or two.

Thanks in advance for any help I can get!

keep asking and all I get is a run- around !

Re: How do I clean the heads on a PixmaMX922?

Crista — Sun, 26 Feb 2017 23:57:00 GMT

Hi robertstark!

Thanks for posting in the Canon Forum!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.

Thanks!

Re: How do I clean the heads on a PixmaMX922?

Patrick — Mon, 27 Feb 2017 11:28:05 GMT

Hi robertstark,

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that your PIXMA MX922 is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button on your PIXMA MX922.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to the bottom of this post.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button on your PIXMA MX922.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly? If not, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: How do I clean the heads on a PixmaMX922?

Jojois — Wed, 01 Mar 2017 15:38:13 GMT

Hi Robert,

I went through the same frustation with my printer, I tried everything that was suggested from community members and it didn't work. Since I had nothing to loose except my printer I took the print head and soaked it in peroxide (or alcohol, about quarter inch in a bowl) for a few hours, the peroxide went peach black so I knew that it unclogged the print head, let it dry and it solved the problem. Still working. Good luck!

Re: How do I clean the heads on a PixmaMX922?

vankjeff — Tue, 05 Mar 2024 07:25:17 GMT

Hi Patrick. I just found this 6+ year old posting. I’m having the same problem on the same model machine. I’ve tried everything possible. It’s all set per your instructions. I hate jumping in on other people’s questions so could you help me on mine? I think I’m going to need help doing a printhead inkjet cleaning with the cleaner & syringe kit I got on Amazon, but I need help doing it properly since my attempts aren’t working. The instructions that came with the kit are too generic. I’d love to see it being done to a Pixma MX922 from start to finish on a YouTube video.

Here’s mine. Hopefully we can talk over there.

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/HELP-PLEASE-PIXMA-MX922-not-printing-black-properly/td-p/457512

Re: How do I clean the heads on a PixmaMX922?

vankjeff — Tue, 05 Mar 2024 22:29:33 GMT

Robert,

Can you help me like if maybe you found something or someone that helped you? I asked Expert Patrick for help here yesterday since he’d given a long reply, since I’ve got this same problem, but I don’t know if he’s even still getting Notified on this one since it’s so old.

If you could, please look at what I said to him yesterday.

Thanks,

Jeff Davis

Re: How do I clean the heads on a PixmaMX922?

vankjeff — Fri, 08 Mar 2024 17:28:12 GMT

Have I been put on the bad guy list?

I say that because all of a sudden nobody's replying to my questions, either the ones that people had been replying to or my new ones. Maybe I did or said something offensive? I really didn't mean to, since I need help on an issue currently.

Re: How do I clean the heads on a PixmaMX922?

SamanthaW — Fri, 08 Mar 2024 17:36:17 GMT

No Jeff, you'd be banned if that were the case!

That being said, this is a 9 year old post, so it could be that the other members just didn't notice it since it's what we call a "zombie thread". I recommend starting a new thread with your question so it will be seen easier!

Re: How do I clean the heads on a PixmaMX922?

Jojois — Fri, 08 Mar 2024 18:36:58 GMT

Hi Jeff

I would like to help you on your issue but I'm not sure if it's the right solution for your printer, (the solution I proposed was explained in the post dated March 1, 2017) it worked for a while then it stop again. What I did I order new print head on the internet (not from Canon) and it did not solve my problem it did not work., I think I had to buy the print head from Canon itself which was more expensive, so my Canon Printer is sitting in my basement waiting to be fix and I don't know if I should put more money on it, anyway the solution at the time in 2017 was to soak the print head in peroxide or alcohol it worked for awhile, but it's frustrating that we don't have support from the company Canon.

Hope that help you.

Jojois

Re: How do I clean the heads on a PixmaMX922?

vankjeff — Thu, 14 Mar 2024 01:41:26 GMT

Thanks. I've got my own threads but nobody is helping me. I also wanted to say that this site's list of My Subscriptions pages is extremely hard to navigate. I'd compare it to my Microsoft Answers where it's totally easy. On this site, things seem to be repeated. Maybe somebody messed around and combined some of my threads but didn't Delete the ones that they did that with? I say that since someone told me he'd done that but now his posting telling me that is nowhere to be found. I've searched everywhere for it for the last hour. He'd said in that same Reply that a Canon tech was going to join in and help me, but that's never happened and it's been a week or more.

I'm one sad, old puppy.