https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/scanner-problem/m-p/154638#M40751 <P>i scanned a document and the image came up on my computer perfect. then i went to scan other documents after that one was complete and it still keeps loading the same image no matter what document i put in the scanner. i have turned the printer off then back on. i have disconnected the printer from my computer. nothing. still does the same thing. please tell me what to do to fix my problem. i have tried to look up my own problem and i can't seem to find any information relevant to y search.</P><P>thank you in advance</P> Thu, 22 Oct 2015 22:30:04 GMT beachgrl09 2015-10-22T22:30:04Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/scanner-problem/m-p/154638#M40751 <P>i scanned a document and the image came up on my computer perfect. then i went to scan other documents after that one was complete and it still keeps loading the same image no matter what document i put in the scanner. i have turned the printer off then back on. i have disconnected the printer from my computer. nothing. still does the same thing. please tell me what to do to fix my problem. i have tried to look up my own problem and i can't seem to find any information relevant to y search.</P><P>thank you in advance</P> Thu, 22 Oct 2015 22:30:04 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/scanner-problem/m-p/154638#M40751 beachgrl09 2015-10-22T22:30:04Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/scanner-problem/m-p/154639#M40752 <P>Hi, beachgrl09!<BR /><BR />To ensure the most accurate information is provided, we will need to know the model name of the machine you are using, and the version of Windows or Mac in use.<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/EmailCanon" target="_blank">http://bit.ly/EmailCanon</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks and have a great day!</P> Thu, 22 Oct 2015 22:39:18 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/scanner-problem/m-p/154639#M40752 Jason 2015-10-22T22:39:18Z