topic Re: MX410 won't scan after installing Windows 10 in Desktop Inkjet Printers

MX410 won't scan after installing Windows 10

Barbra — Fri, 16 Oct 2015 23:29:01 GMT

My printer is printing just fine after installing Windows 10, but when I try to use the MP Navigator I get the following error message:

Cannot scan for these reasons

-Scanner is turned off.

-USB Cable is disconnected

Please check and try again.

Scanner driver will be closed.

Code:5,156,61

I installed the new driver and new version of MP Navigator from the website, restarted my computer, and it is still not working. Please help!

Re: MX410 won't scan after installing Windows 10

Michael — Sun, 18 Oct 2015 13:03:20 GMT

Hello.

Try uninstalling both the MP Drivers and the MP Navigator. Then restart your computer before reinstalling these items with the latest downloads on our website. Ensure that you are using the administrator account on your computer to install these items and access the scanner.

If you continue to have difficulties, find more help at Contact Us.

Re: MX410 won't scan after installing Windows 10

pellisuk — Sat, 12 Dec 2015 17:11:52 GMT

I also have this problem and have tried a complete uninstallation as recommended. It has not made any difference

Re: MX410 won't scan after installing Windows 10

tmiller918 — Fri, 10 Jun 2016 21:51:47 GMT

I have the same problem. Tried uninstalling, reinstalling, updating drivers, etc. Nothing works.

Re: MX410 won't scan after installing Windows 10

Michael — Sat, 11 Jun 2016 15:28:49 GMT

Hello.

If the errors persist after the drivers have been uninstalled and reinstalled, please contact our support group using the "Contact Us" link below for additional assistance with this matter.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX410 won't scan after installing Windows 10

vcp — Sat, 25 Jun 2016 23:05:03 GMT

I am having exactly the same problem and Ive tried all the uninstalling and reinstalling. I have also tried email questions and got no solution and not even acknowledgement that it is a known problem.

Do I actually have to buy a new scanner?

Re: MX410 won't scan after installing Windows 10

vcp — Sat, 25 Jun 2016 22:38:34 GMT

Later addition. I have discovered that the scanner is working fine using different software. I tried ArcSoft PhotoStudio using "acquire" on the file menu and it worked just fine, both platen and ADF.

I seems that it is just the MP Navigator software that isn't working which is too bad because I really like the ScanGear driver.

Re: MX410 won't scan after installing Windows 10

dhammon2 — Sat, 02 Jul 2016 16:49:18 GMT

I had the same issue printing wireless worked but not autoscan. I can't rember the exact steps in the repair tool but here is the jest of it, I connected the printer with USB and started Canon Solution Menu, clicked Help and Settings,Diagnose & Repair, when this ran it said the driver was missing, selected the repair option and now the autoscan works with USB and wireless.