topic Double Print MG5520 in Desktop Inkjet Printers

Double Print MG5520

arion — Mon, 05 Oct 2015 19:35:53 GMT

My MG5520 prints double characters almost completely overlapping and double vertical lines in the nozzle check pattern. Tride aligning the head. That didn't work. Most of the alignment test patterns look like gratings.

Re: Double Print MG5520

Patrick — Wed, 07 Oct 2015 12:48:52 GMT

Hi arion,

Based on your description of the issue, the Encoder Film inside the printer may be smeared. Please follow the procedures below to check the film condition, and clean it when necessary:

1. Press the power button to turn your PIXMA MG5520 off.

2. Unplug the power cord from the printer. Be sure to turn off the printer power and unplug the power cord first.

3. Open the Paper Output Cover.

4. Check if the Encoder Film inside the printer is clear. The Encoder Film is the transparent thin film. Please view the image at the bottom of this post for further detail.

5. If the Encoder Film is smeared as shown in the image, it needs to be cleaned.

6. Place a few drops of neutral detergent (2 to 3 drops of neutral detergent in 1/4 cup of tap water) on a cotton swab with

water. CAUTION: Do not use any other detergents.

7. Moisten a cotton swab with the prepared cleaning water. Eliminate extra water so that no water drops.

8. Using the moistened cotton swab, wipe the Encoder Film. CAUTION: Be cautious so that no water drops inside the printer.

CAUTION: Do not contact the rail. If the rail is contacted, the print quality may be deteriorated. The Encoder Film is fixed to the printer with the springs at the ends. If the film is pushed too strong, it may be dislocated. Do not push the film. Just gently move the cotton swab over the surface of the film.

Also, please keep your hands off the printer and clean the film with the tip of the cotton swab. Change the cotton swab to new ones frequently.

9. Eliminate any stains or smearing from the film until the entire film becomes transparent and clear.

10. If the trail of detergent is left on the film, clean it using a cotton swab that is moistened with just water. If moisture is left on the film, eliminate it using a dry cotton swab, and wait until the film dries well.

11. Close the Paper Output Cover, and plug in the power cord of the printer.

12. Press the power button to turn your PIXMA MG5520 on.

13. Please print a test page.

14. If the problem persists, check and clean the Encoder Film again.

If the print quality is still not improved even after repeated cleaning of the Encoder Film, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Double Print MG5520

Vkhurst — Mon, 10 Feb 2025 16:44:48 GMT

I don't know how old is threat is and I have the same issue and I tried to follow your example. But there is absolutely nothing in my paper output tray on the mg5520 that looks like the photo you sent. I mean I'd be happy to include a photo of my paper output rate. It doesn't look anything like the photo you included.

Re: Double Print MG5520

Patrick — Wed, 12 Feb 2025 18:54:31 GMT

Hi Vkhurst,

The image that you provided shows the front of your MG5520 with the output tray in the open position. The encoder/timing strip I referred to above is inside of your printer, behind the ink carriage.

Please use the link below to view the steps to clean the encoder of your MG5520. There are more images availble in that article which will help you locate this part inside of your printer:

Cleaning the encoder (timing) strip - MG5520 / MG5522 / MG6420 / MG7120

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