topic Re: My new MX 922 will not print in color in Desktop Inkjet Printers

My new MX 922 will not print in color

Mike15 — Sun, 04 Oct 2015 06:19:52 GMT

Can anyone help, my MX 922 will not print anything in color, it leaves a blank space. Thanks

Re: My new MX 922 will not print in color

BH052413 — Sun, 04 Oct 2015 06:51:14 GMT

Print a nozzle check from the maintenance menu (located in "Setup", which can be found by clicking down 7 times after selecting the "Menu" button on the printer). Describe the page that prints. That should tell us if the printer is still printing color (in which case it is a setting somewhere that is preventing color), or whether the printer has lost the ability to print color.

Re: My new MX 922 will not print in color

mjohnson02 — Mon, 05 Oct 2015 01:44:21 GMT

The print out is in black only, shows error 2500 thankyou in advancd. Even when you try to make a copy, in color, its only black and white. The alignment request is blank.

Re: My new MX 922 will not print in color

BH052413 — Mon, 05 Oct 2015 05:09:48 GMT

Error 2500 means that the alignment pattern was not printed correctly, but the page I requested is the noizzle check, not the print head alignement.

In either case, it looks like the issue is with the printer if there is no color on a color copy. If you are in warranty, I'd call tech support. Otherwise you're probably looking at replacing the unit.