topic ERROR MESSAGE in Desktop Inkjet Printers

ERROR MESSAGE

TREV1 — Tue, 30 Oct 2018 11:18:31 GMT

Good morning from UK.

My Canon iP8500 Pixma has just given an error message after a paper jam = The appropriate print head is not installed.

I now have 1 green followed by 5 yellow lights flashing on the on/off button. Can you suggest how to correct this please. It was working perfectly before the paper jam.

Thanks.

Trevor

Re: ERROR MESSAGE

BillS — Tue, 30 Oct 2018 20:32:26 GMT

Hi TREV1,

A print head error can often be resolved by reseating the print head. I have included full instructions for doing so HERE.If the error persists, please contact Canon UK HERE for service options.

Re: ERROR MESSAGE

TREV1 — Wed, 31 Oct 2018 09:57:25 GMT

Thanks Bill.

I tried your method with no improvement. I then spoke to Canon Uk and they suggested a test with the orange lights. Again no help.

It seems the prink head is damaged. I see that a new one costs £60 but a new iP7250 costs only £50!

Any comments on the iP7250? The major difference I can see is that it only had CMYK inks instead of the 8 inks that the iP8500 has!

Trevor