Can't connect

tylo_la — Mon, 29 Oct 2018 13:18:16 GMT

I'm trying to connect a Canon iP1800 for the first time to my Mac (Mojave 10.14), but it says I need a print driver. Information on Canon's website says there is no print driver. I don't have the CD that came with the printer. Can anyone help?

Re: Can't connect

BillS — Tue, 30 Oct 2018 20:40:13 GMT

Hi tylo_la,

I'm afraid that this model was retired prior to the release of Macintosh OS 10.14 Mojave, and no drivers have been written for the new operating system. The printer will continue to work with OSX 10.8 Mountain Lion or earlier. Older versions of the drivers may not provide full functionality on new computers.

If you would like to replace your printer, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight ET. Let them know you have been working with email technical support and the Canon Upgrade Program was offered.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

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topic Re: Can't connect in Desktop Inkjet Printers

Can't connect

Re: Can't connect