topic Re: alarm lamp solid in Desktop Inkjet Printers

alarm lamp solid

ddurden — Sun, 30 Aug 2015 22:27:29 GMT

I bought my daughter a mg2920 last year for collage. I bought her some ink to start off this year. She said about middle of last year the alarm lamp was solid and she hasnt used it since then. I now have her printer and before I buy a new one, is there any way to reset it?

I have unplugged it from the back for over an hour, that didnt work.

I have unplugged the black box from the back of the printer via the little plug, that didnt work.

I have tried all this with and with out ink in the printer.

Any help would be great.

Thanks,

Debby Durden

Re: alarm lamp solid

Josh_Kemmer — Mon, 31 Aug 2015 14:48:37 GMT

what color is the light of the lamp and is it flashing?if the alarm lamp is lit orange, the printer is not yet ready to feed paper from the front tray. Load the paper correctly in the front tray and press the RESUME/CANCEL button on the printer. Do take note of how many flashes it does as it can be a different issue.

Re: alarm lamp solid

ddurden — Mon, 31 Aug 2015 17:42:33 GMT

The color is orange. It is solid, not flashing at all.

Re: alarm lamp solid

Michael — Wed, 16 Sep 2015 19:26:18 GMT

Hello.

If the issue persists after the unit was unplugged for an hour, additional troubleshooting will be needed. Please contact our support group using the "Contact Us" link below for additional assistance with this matter.

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