topic Re: ImageRunner C2550 and sending scanned documents in Desktop Inkjet Printers

ImageRunner C2550 and sending scanned documents

TechRooster — Sat, 29 Aug 2015 18:08:53 GMT

I'm hoping someone can help me figure out what I may have missed in trying to setup the C2550 to work with either Gmail or Yahoo email. I've gone into the level 2 service mode settings page and tried specifiying port 465 and then also 587 as the SMTPTXPN number.

In the admin console I'm specifying smtp.mail.yahoo.com as the SMTP server and using SSL along with the credentials of the Yahoo account I created.

When I attempt to send a scan from the copier it fails after a couple of attempts. Is there a log file in the copier that I can look at that will tell me what is happening when it attempts the transmission?

Thank you.

Re: ImageRunner C2550 and sending scanned documents

Tara_N — Sat, 29 Aug 2015 18:15:25 GMT

Hello, TechRooster!

Thanks for posting! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: ImageRunner C2550 and sending scanned documents

TechRooster — Tue, 08 Sep 2015 01:27:58 GMT

Is there a different "community" forum for Canon copiers? Your canned response does me very look good, but thank you. There is no way I'm going to re-enter a maintenance agreement on a copier for this issue.

Re: ImageRunner C2550 and sending scanned documents

dkvkb — Thu, 16 Jun 2016 18:29:12 GMT

I am having the same issues. Did you ever find an answer? Ours even worked at one point, but suddenly stopped. And you're right about the maintenance agreement. Copier maintenance agreements are legalized theft.