topic MX922 Won't Print E-mails in Desktop Inkjet Printers

Can not print from e-mails but can print files with my new MX922 printer

n4lb — Wed, 26 Aug 2015 18:39:27 GMT

Just bought from Canon a model MX922. It won't print e-mails but will print files. Anyone know how to correct this? I am using Windows 10.

MX922 Won't Print E-mails

n4lb — Wed, 26 Aug 2015 18:42:28 GMT

Just got the MX922 printer from Canon. It won't print e-mails but will print files. Can anyone help? I am using Windows 10.

Re: Can not print from e-mails but can print files with my new MX922 printer

Danny — Wed, 26 Aug 2015 18:52:32 GMT

Hi, n4lb!

So that the Community can help you better, we will need to know exactly which applications you're trying to print emails from, along with any print-related error messages that you might be seeing. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Can not print from e-mails but can print files with my new MX922 printer

n4lb — Fri, 28 Aug 2015 00:03:22 GMT

I have been talking with them. Very good information. I found out that I have to go in the e-mail system and manually tell it not to use the old printer or any other program to print but to use the MX922. I did this and it now prints e-mails. Now will have to figure out why it doesn't print other things. Some files it does and others it doesn't. Probalby the same problem. I get a code 15 and a code 30. I'm sure I will be able to figure it out in time. Thanks for your help Canon.