topic Re: MX700 and Windows 10 in Desktop Inkjet Printers

MX700 and Windows 10

nigelcook — Tue, 18 Aug 2015 17:13:47 GMT

Installed Windows 10 and my MX700 no longer works.

There appear to be no available drivers, and the message from Canon is to upgrade my printer.

Really?

Re: MX700 and Windows 10

kirbypm — Sun, 08 Nov 2015 17:25:39 GMT

My MX700 prints fine since the upgrade from Windows 8.1 to Windows 10 but the scanner no longer works.Have uninstalled and reinstalled the device and the drivers to no avail. My connection to the MX700 is through the network. I haven't tried to see if the scanner works through the USB connection. I really love this printer because of the dual paper input so I hate to be forced to get a new one. I wonder if anyone at Canon reads these posts.

Re: MX700 and Windows 10

Crista — Sun, 08 Nov 2015 17:39:34 GMT

Hi kirbypm!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: MX700 and Windows 10

Michael — Wed, 11 Nov 2015 13:40:27 GMT

Hello.

The MX700 is not compatible with the Windows 10 operating system.

For additional information regarding this, find more help at Contact Us.

Re: MX700 and Windows 10

DaveG73 — Thu, 12 Nov 2015 13:59:25 GMT

If it prints fine, for scanner functions, try the for-pay ($40 standard & $80 pro) Vuescan by Ed Hamrick. No personal connection, just a long-time Vuescan user. It gets the best out of nearly all scanners and all-in-ones out there.

Re: MX700 and Windows 10

mkawlews — Wed, 25 Nov 2015 05:12:18 GMT

yep got it!! Buy an hp printer...

Re: MX700 and Windows 10

pmcelhan — Wed, 30 Dec 2015 02:26:21 GMT

Very disappointing that Canon is dumping on their support for MX700. I will not be buying another Canon product.

Re: MX700 and Windows 10

Jbuck — Fri, 01 Jan 2016 17:04:49 GMT

Do you seriously expect anyone to buy another Canon printer after this?

Re: MX700 and Windows 10

SmD71nG — Thu, 07 Jan 2016 02:29:27 GMT

ok, So I had the same issue where after unpgrading to windows 10 my scanner ceased to work but printer was perfectly fine. I even called Canon tech support, and as much help as the rep was able to give me, the only option he gave me was to just buy a new printer and that Canon would offer a discount on a used printer. FYI the used price is about the same as a brand new price on Amazon or other similar sites so, you could probably by-pass that step if you decided that is what you wanted to do.

Now, I sat at my computer troubleshooting this issue for roughly 3 hours. As I did not see any reason why a scanner would but unsupported after an OS update yet my OS was still seeing my MX700 scanner. I uninstalled and reinstalled to the most current Driver. Tech support told me to just install the basic driver and forgo the whole IJ Network suit. AND THERE IS WHOLE ISSUE.

They are only telling me/you to install half of the required software in order for the the scanner to operate correctly.

Now, lets try and get your scanners working again!

-Make sure you have completly uninstalled all the previous drivers. Restart and go to Canon Support page for the MX700.

-Make sure your printer is pluged in and turned on.

-Now under the OS that has been detected you are going to change the dected version and select your previous OS

that was upgraded from. I upgraded from Windows 7 x64bit, so I selected that option in the drop down menu.

-Under the "recommended Downloads" , download the "MX700 series Mini Master Setup", and install this first. This will give you the Drivers and the IJ Network drivers and Tools.

-After that install you will get a setup results of what has been installed and what has not been. I had my printer plugged into my network VIA ethernet cable and it was listed after the install of the "Mini Master Setup" result page

"Network Setup of the Scanner :
Completed
Name :
Canon MX700 ser_000085C49953"

To verify that you computer is seeing your scanner, go to the Device Manager / Imaging Devices and you should see "Canon MX700 ser Network"

-Now go over to the software tab on the Canon support page and downlod and install "MP Navigator EX Ver. 1.08" This is required in order for your scan to be transfered to your PC

Once that is complete, try scanning something, because my scanner started working perfectly fine right after that. If it does not work for you, try a restart. But as long as your scanner is being listed uder "imaging devices" Windows 10 should have no problems actually using it.

Hopefully that all works out for you guys!!

Re: MX700 and Windows 10

ckn2 — Sun, 10 Jan 2016 03:52:18 GMT

Thank you SmD71nG. It worked like a charm. I will not have to trash my seldom used but important MX700 now. I look forward to Canon Support supplying this fix in the future.

Re: MX700 and Windows 10

SmD71nG — Sun, 10 Jan 2016 16:10:15 GMT

No worries, Glad it worked out for you! my three hours of trial and error was not in vain! lol

Re: MX700 and Windows 10

Jarhed — Sun, 24 Jan 2016 03:29:31 GMT

I fell <Removed Per Guidelines> -backwards into this fix too!

After trying and failing to get the scanner to work about a month ago after my Win10 upgrade, I was resigned to the fact that I had to go buy a new printer (an HP or something OTHER than a Canon). Tonight, I went to the Canon page, downloaded the Windows 8.1 driver instead! It apparently found 1 file that was out of date and updated it. Reinstalled the entire suite of software, rebooted a couple times, and VOILA! I got my scanner back!!

Re: MX700 and Windows 10

FCS — Mon, 01 Feb 2016 06:18:59 GMT

I have the same problem and found other forum using difficult instruction. Below was what I did to make it work.

1. Download idlt-win-mx700-2_5_7-en for widow 8 from canon support site. Change the downloaded file properties in select to run in compatible mode in window 8".

2. Did the same thing for mpnx_1_0-win-1_08-ea23_2 from canon website.

3. Install item (2)

4. Install item (1). Reboot.

5. Turn ON MX700.

6. Chang properties of "Canon IJ Network Tool" application to Window 8 compatible mode before run the application. It will detect the printer and scanner. Confirm both.

7. Change properties of MP Navigator EX 1.0 to Window 8 compatible mode before running the application.

It should work. I repeated this procedure twice to make the scanner work in my desktop and laptop. I am very happy that the issue is finally resolved.

Re: MX700 and Windows 10

CottonwoodJay — Tue, 09 Feb 2016 15:47:00 GMT

Thank You SmD71nG. This worked for me and saved me the purchase of new printer for my office. I was not so angry that I would have jettisoned Canon, the MX700, is old for a printer, but I was frustrated. Your work to discover a work around made my morning.

Re: MX700 and Windows 10

johnarenfrow — Sun, 06 Mar 2016 20:15:23 GMT

Thank you very much for this detailed work-around!

Re: MX700 and Windows 10

SmD71nG — Sun, 06 Mar 2016 20:28:07 GMT

No worries CottonwoodJay, I am glad it worked out for you. I was extremly frustrated myself that just because I had an OS update that hardware would lose functionality and was very diligant in finding a way to get it to work again.

Re: MX700 and Windows 10

jwketch — Wed, 20 Apr 2016 13:58:22 GMT

Eureka! I bought a laptop with Windows 8, upgraded to 8.1, then 10. Very dismayed that the scanner stopped working at the W10 upgrade. I don't understand why Canon would abandon this product, and then neglect to tell us about such a simple solution, which they must have known about.

I followed these instructions, down-grading to a Windows 8.1 version of the drivers and MP Navigator, and seems to work like a charm. In hindsight, an obvious thing to try, but it didn't occur to me until I saw this post.

Thanks for sharing!

Re: MX700 and Windows 10

alucardxvt — Fri, 29 Apr 2016 20:45:04 GMT

Dude SmD71nG, I never sign up for these forums but you sir are a wizard and i just wanted to let you know that i registered specifically to say thanks for saving me who knows how much time and potential money and headache from significant other freaking out that they can't scan in their pictures.

you are a saint, and you are doing god's work. *High-Five

Re: MX700 and Windows 10

larioul — Mon, 16 May 2016 19:00:13 GMT

Hi all,

First thanks to SmD71nG

On my side I install last week Windows10 from zero.

To print no problem : I use md6l-win-mx700-1_02-ea24 for Windows 8.1 x64 to find my network printer.

and the installation is successfull and print also.

To scan no problem : I use Windos Fax and Scan and wonder ! I found my printer.

Re: MX700 and Windows 10

mgs — Wed, 29 Jun 2016 14:17:03 GMT

More discriminatory: if you live in the USA, Canon gives you a special deal to replace the PIXMA MX700.

If you live elsewhere ... it is your sole problem.