topic Canon pixma mg5420 pgbk printing double lines and shadows in Desktop Inkjet Printers

Canon pixma mg5420 pgbk printing double lines and shadows

tarheeltwice — Wed, 12 Aug 2015 00:15:13 GMT

Have used this in home office well for couple of years. Suddenly the pgbk started printing double...each character has a shadow as if I am seeing double. But only for this cartridge. Did all cleaning, including deep cleaning, auto head adjustment and even removed print head and cleaned it. Repeat test pages still show duplicate lines only on pgbk cartridge..the first 1/4 is fine then they double and seem to resolve towards the end of the pgbk test section. No jams. No leaks. I use refillable cartridges and even tried a brand new one with same result. Help!

Re: Canon pixma mg5420 pgbk printing double lines and shadows

TheRogue1000 — Wed, 12 Aug 2015 08:32:10 GMT

We ran across similar problems with both the 5220 and the 6220. The older the computer, the more the rollers wear. We've gone to the Pro 100 recently and so far, so good. -TheRogue1000

Re: Canon pixma mg5420 pgbk printing double lines and shadows

Michael — Thu, 13 Aug 2015 13:22:38 GMT

Hello.

If no improvement has been noticed after cleanings have been performed, please contact our support group using the Contact Us link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tarheeltwice — Wed, 19 Aug 2015 15:02:32 GMT

I don't have a contact us link below...can you pls provide a link?

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tarheeltwice — Wed, 19 Aug 2015 15:02:45 GMT

What link?

Re: Canon pixma mg5420 pgbk printing double lines and shadows

Danny — Wed, 19 Aug 2015 15:07:01 GMT

Hi, tarheeltwice!

We know it's hard to see but the gray text can be clicked on. It looks neater than a messy URL. So just CLICK RIGHT HERE to find email and telephone options for contacting Canon.

We hope this helps!

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tongtech — Thu, 31 May 2018 22:02:35 GMT

same as my

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tongtech — Thu, 31 May 2018 22:04:47 GMT

same as my

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tongtech — Thu, 31 May 2018 22:05:21 GMT

same

Re: Canon pixma mg5420 pgbk printing double lines and shadows

tongtech — Thu, 31 May 2018 22:10:08 GMT

do the canon tech help?

Re: Canon pixma mg5420 pgbk printing double lines and shadows

SamanthaW — Thu, 31 May 2018 22:12:42 GMT

Hi tongtech,

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist!

If this is a time-sensitive matter, of if you are looking to get support from Canon, please reach out to our US-based technical support team via Email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666).

Thanks!