topic MX920 spring fell out in Desktop Inkjet Printers

MX920 spring fell out

wguru — Sun, 09 Aug 2015 18:39:01 GMT

While clearing a paper jam in my Canon MX920 multi-function printer a small 5/16"x1.75" compression spring fell out.

https://drive.google.com/file/d/0B0nN2a_xojvPX0NsU0NIaHR5MGM/view?usp=sharing

I think it's intended to keep the lower paper tray feed mechanism in tight contact with the paper in the tray (8.5x11). The printer still seems to work but I'd rather put the spring back where it belongs.

Can someone send me a link to a diagram to show where the spring is supposed to be?

Thanks.

--Long time Canon customer--

Re: MX920 spring fell out

Ramona — Wed, 12 Aug 2015 04:46:53 GMT

Hi wguru,

When a part comes out of the printer, we recommend having the unit serviced to have the part replaced. Please call or email us using one of the methods on the Contact Us page to obtain servicing options available to you.

Re: MX920 spring fell out

wguru — Wed, 12 Aug 2015 13:18:38 GMT

Thanks for the reply but it seems silly to send the whole unit in for repair when it's pretty obvious that the spring dropped out of the feed unit which I'm pretty sure I can put back if only I had a picture/diagram of exactly where it belongs there. Surely someone at Canon has a detailed service diagram.

Or maybe someone out there can take a photo of the bottom of their MX920 with paper cartridges removed and point to where this spring is installed to keep the feed mechanism pressed down onto the bottom paper supply. Right now gravity seems to do that for my unit without spring installed so the printer works just fine... but I'd rather help the spring return home.

Re: MX920 spring fell out

jad742 — Thu, 24 Aug 2017 16:50:42 GMT

I had the same problem. I was trying to clear a paper jam and a spring fell out. I called Canon support and told them what happend and they said since it was printing I had nothing to worry about. It seems that if I put too much paper in then I get a paper out message. All I need to know is where does the spring go. Since Canon Support just blew me off I am stuck.

Re: MX920 spring fell out

Stephen — Thu, 24 Aug 2017 17:26:28 GMT

Hi jad742,

As Ramona indicated above, if a physical component of your printer falls out, we recommend having your unit serviced by Canon.

We don't make our service manuals public, so the information you're looking for simply isn't available to our phone technicians. We have a plethora of knowledge and expertise at our hands, but when parts start falling out, Canon is liable for any damages when we start telling you to repair your equipment.

You'll find information on removing a paper jam HERE.

Re: MX920 spring fell out

wguru — Thu, 24 Aug 2017 17:50:12 GMT

UPDATE: rather than spending the money on shipping old Canon printerr to MAYBE being repaired (because Caono won't share the repair manual with me, a long-time Canon customer), I just spent less money on a new Epson multi-function printer. Anyone need some used/refilled Canon MX920 printer cartridges? Having a similar repair issue with a Canon Vixia R52 camcorder.

Re: MX920 spring fell out

penguin1 — Sun, 12 Aug 2018 19:30:23 GMT

I realize this is an older post. But I had the same thing happen to me with my Canon mx922. The spring holds the paper pickup roller (for lack of a better term) down onto the paper. On my printer, there is essentially a dropdown bar that holds a roller in the middle. On the underside (if you are holding the printer upside down) of this pickup bar, in the center, is were the spring goes. On the plastic beneath the roller itself, there is a little pointed piece of plastic jutting out from the bottom of the printer. This is were one side of the spring sits, while the other side hooks into the roller bar. This is very hard to explain without pictures and correct terms. I can send you pictures if you would like. Hope this helps, it took a lot of work to get it back in place but the printer works like new again and I didn't have to send it for servicing or take it apart.

Re: MX920 spring fell out

wguru — Sun, 12 Aug 2018 19:59:36 GMT

Thanks. I would appreciate photos, maybe annotated ... or a video using a pointer.

Re: MX920 spring fell out

BudMelmon — Wed, 07 Nov 2018 23:19:50 GMT

Any chance you could post the pictures or email them to me, or give me your email? I have exact same problem and would appreciate it. [Removed personal information per Forum Guidelines]. Thanks!

Re: MX920 spring fell out

schuetzin — Mon, 21 Jan 2019 00:06:27 GMT

if you could also help me out with some pics, that would be great. i had suspected what you had described where the spring should go on the end with the plastic 'nose', but how to fix it to the roll? really hard to see there.

Re: MX920 spring fell out

schuetzin — Mon, 21 Jan 2019 15:47:38 GMT

It worked: used a knitting needle (handy thing) to guide the spring into place, compressed it a bit and it almost snapped into the rollerbar. Now everything works smoothely again - great. A fix of five minutes.

Re: MX920 spring fell out

darrellriddle — Tue, 05 Mar 2019 18:41:45 GMT

I too had my MX920 spring fall out after clearing a paper jam. From what I could tell if I keep the paper loaded well it wasn't a problem but this answer helped me fix it. It took about 5 mins as well as I aligned the spring with the back roller blade. Thanks for the answer.

Re: MX920 spring fell out

schuetzin — Tue, 05 Mar 2019 19:03:11 GMT

Only one little problem remained since: the paper gets thrown out of the printer a little bit too fast or strong. So the papers don't always stack on top but skid off the tray. But it's not a showstopper.

Re: MX920 spring fell out

Aussie4ever — Mon, 15 Apr 2019 20:26:25 GMT

Hi! I had the same problem. Paper jam and spring fell out. Followed your instructions and spring appears to be back in place. It looks curved but appears to work as far as applying sufficient pressure to hold the foller to the height of the paper. However, I still get the message “load paper”, regardless of how much paper is in there. Any ideas? I’ve done a hard reset twice, to no avail. Done the roller clean twice. O. The upper cassette works fine...thank you for anything you can suggest

Re: MX920 spring fell out

techprof — Wed, 26 Jun 2019 22:16:16 GMT

I found a 26 mm long X 5 mm diameter spring laying in front of my Canon PC941 after I changed paper holders from letter to legal. Not sure if Murphy put it there to agitate me or if it belongs to the copier. I removed the bottom of the copier and searched for possible place for the spring. No luck. Downloaded the service manual. Cannot find the spring there. Help?

Re: MX920 spring fell out

rogermurphy — Sat, 31 Aug 2019 17:49:51 GMT

Hello, I have the exact same problem. Request your help in understanding this better.

Re: MX920 spring fell out

rogermurphy — Sat, 31 Aug 2019 17:52:32 GMT

I have this exact same problem. The spring came out and without that, when it starts printing, the paper gets jammed. Not working.

I really cant understand why anybody would spend a significant amount of money to ship a printer that is worth $100 fixed.

I cant believe that Canon would design a product so poorly that it is dependent on a single spring that can come lose because the paper gets jammed

Re: MX920 spring fell out

Patrick — Fri, 06 Sep 2019 16:07:25 GMT

Hi rogermurphy,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: MX920 spring fell out

Guywhogetsit — Fri, 22 Nov 2019 21:40:40 GMT

I also found a loose spring when my paper stopped feeding from the lower tray. The advice here to look behind the middle of the roller and corresponding portion of the printer too see wher it mounts was the direction i needed.

I think my spring was modestly distorted and couldn't get it to fit suggly behind the roller and then slip other half onto the roller itself.

Here's what worked for me:

Overview: Decided to remove roller. found a straw that spring fir within and snipped a very short length - few mms - and "lightly" glued /tacked them where the spring was supposed to naturally seat. I then lightly glued one end of the spring into the printer (as opposed to roller) seat. I reinstalled the roller and was able to use finger and small screwdriver to slip the loose end of the spring into the roller seat.

1. To remove roller need to loosen plastic wrap around middle of printer. At back, there are two sets of two screws, I removed one set which let the "wrap flex"

2. slide out/remove upper and lower trays.

3. turn printer over or on side, removed one of the white tray guides(facing bottom, i removed one on left.) requires some bending, wiggling, manuevering to remove

4. "unspring" roller on that side (left) and then on right side, which requires extra bending, wiggling and manuevering as gears on that right side

5. with roller romeved, identify small "button" in center area that spring fits upon. you can just slip and lightly glue spring on it or use a little snippet of wide straw as an extra "seat" by slipping that over it, insert straw and applyu light glue. leave sping pointing out

6. on the roller, there is a little box the spring should sit in. Again, lightly glue a snippet of wide straw into the box to create a more secure seat.

7. reinsert roller, right side first and then left. Manuever loose end of spring into roller seat. make sure roller is pushed out by the spring but is easily pushed in and bounces back. this spring action is what allows tray to be removed and inserted and then have roller maintain contact to feed sheets even as paper supply decreases.

8. reinstall white tray guide - tab at one end has to go in first and then the other end manuervered in.

9. I inserted tray with half oad of paper at this point and tested (copy a blank sheet) - didn't work- kept trying to feed.

10. Filled feeder, tried again and worked. Hoping it will work at leasrt if try is more than half full. Maybe more once it kind of "settles in"

11. screwed in remaining screws.

Once I had a plan, job took about 30 minutes. Initial fruitless afforts and coming up with plan to remove roller took at least 30-60 minutes.

If you are lucky you can slip spring back in place but I couldn't and marvel that anyone could. Try for 10 minutes then try above.

Be careful not to break plastic tabs and bits - I was willing to toss it ioif I broke it.

Good luck.

Re: MX920 spring fell out

Guywhogetsit — Fri, 22 Nov 2019 21:43:15 GMT

read ideas above and my subsequent efforts to describe my solve.