topic Re: Upgraded to Window 10 and no printer recognized in Desktop Inkjet Printers

Upgraded to Window 10 and no printer recognized

mohayley — Wed, 05 Aug 2015 14:51:51 GMT

Got the recent upgrade to Window 10 and now my Pixa MP530 is no where to be found. Tried looking for the driver and Canon says "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." I selected Window 10.

Anybody know how to fix this?

Thanks in advance

Re: Upgraded to Window 10 and no printer recognized

Patrick — Fri, 07 Aug 2015 15:48:25 GMT

Hi mohayley, Windows 10 drivers are not planned for your PIXMA MP530. You may be able to download and instal the Windows 8 drivers, but please note that it is to be done at your own risk and there is no support for using these drivers with Windows 10. You may want to consider the Canon Loyalty Program, which provides you the opportunity to upgrade to a new Windows 10 compatible unit via next-day delivery at a discounted price. We also offer free ground shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Loyalty Program was offered.

Re: Upgraded to Window 10 and no printer recognized

MyDNA — Thu, 07 Jan 2016 05:42:39 GMT

I would expected that as part of "Canon Loyalty Program" canon would port the Windows 8 drivers to Windows 10. I am unable to offord a new unit, even at a discount price you offer, and since witdows has offered a free upgrade from windows 8 to Windows 10, I took up the offer, and luckily I found that thus far, the Windows 8.1 driver has worked on my Windows 10 notebook. This is the driver I am refering to:

http://support-au.canon.com.au/contents/AU/EN/0900190304.html

On the other hand, I also have a laser printer from Brother which is older than the Canon MP530 and canon ported a driver to work on Windows 10.

I've been buying canon products for many years, but this lack of costomer support in making windows 10 drivers available for units that are still working well, has made me change my mind in brand choice in future purchases of printers.

I think Canan should seriously think about the carbon footprint it is creating, and it should do its best to keep it as minimal as possible, and use a different approach than simple consumerism where you make units end of life end short when the unit has years of life left, by simply porting pre-existing Windows 8.1drivers to work with the lastest Windows 10 OS. It is not a difficult task nor is it expensive.

There are more conducive productive ways of makig just as much, if not more money, than using that particular strategy.

Dom

Re: Upgraded to Window 10 and no printer recognized

Annieh — Fri, 08 Jan 2016 03:50:49 GMT

I am preparing to upgrade to Win 10. I have a Canon printer and checked compatability with Win 10 only to learn that my Canon i470D printer is not supported. I would not even have thought to check if I hadn't heard from a friend who upgraded last week that his Canon printer no longer works after the upgrade. I have a several-years older Samsung B&W laser printer that is supported. Needless to say, I am disappointed in Canon. I can live without color ink-jet printing for now and will research what brands provide the best support. Loyalty is earned and Canon has not earned it.

Re: Upgraded to Window 10 and no printer recognized

Grimjimsley — Wed, 17 Feb 2016 00:46:56 GMT

This is utterly ridiculous!! I have a perfectly good printer here that I love and now is no more than a paperweight!! Youre telling me a company such as yourself cant keep up with technology and supply drivers to the newer Windows? Funny my old peice of crap Kodak prints fine with Windows 10 but your copiers are obsolete now and then have the audacity to try to sell a new one instead of backing your product and your valued customers!! Great and I mean this in the most sarcastic way....Great company ya got there!!! I will now from this point on not support your company in any way and thats any Canon product!! Great job guys!!

Re: Upgraded to Window 10 and no printer recognized

Brob2 — Wed, 24 Feb 2016 22:37:15 GMT

I too loaded the Windows 8.1 driver and my MP530 is now working like a charm on Windows 10.

While I do wish Canon offered a Windows 10 driver for this printer I do appreciate the fact Canon supports this community which has in turn fixed my problem.

Re: Upgraded to Window 10 and no printer recognized

aarwdc — Fri, 04 Mar 2016 02:03:59 GMT

You silly people, Canon's loyalty program obviously means our loyalty to them, not their loyalty to us!

No driver must be time for a new Canon Printer!!

Re: Upgraded to Window 10 and no printer recognized

MyDNA — Fri, 04 Mar 2016 09:27:12 GMT

You're not wrong there, aardvark

Re: Upgraded to Window 10 and no printer recognized

Waddizzle — Fri, 04 Mar 2016 20:53:09 GMT

I am not familiar with that printer, but it is possible that a generic PCL printer driver could work. HP has several types of generic drivers that seem to work across a wide variety of brands of printers.

Re: Upgraded to Window 10 and no printer recognized

aarwdc — Fri, 04 Mar 2016 21:02:38 GMT

Thanks - for that suggestion,

I wanted to try the win 8.1 driver, but the site actually would not let me choose anything but what was autodetected - win 10 in other words.

I found an 8.1 driver that I could download at cannon.ca - the Canadian site, I think. Unfortunately, it would not run the scanner.

I found it at canon.ca with this path

Home / Support & Drivers / Consumer & Home Office / All-In-One Printer / PIXMA MP Series / Drivers & Software

Re: Upgraded to Window 10 and no printer recognized

Anguiano-99 — Wed, 01 Jun 2016 03:51:36 GMT

I just installed win 8.1 drivers on my win 10, 64bit it works fine. I couldnt use the scanner from the mp nav icon on desktop, but I used the scan button on the printer and id did the job, also if you go to printers and devices and you will see a generic multifunctional... right click on the printer icon and you can scan without using the canon scanner software. (sorry for my english, its not my native language)

Link to win 8.1 (64bit ) drivers

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp530

Re: Upgraded to Window 10 and no printer recognized

mwmurray — Mon, 20 Jun 2016 00:08:59 GMT

I also upgraded to Windows 10 and had a similar problem, but with a Pixma MX300. Like some others, I was offered the opportunity to join the Canon Loyalty Program. But, why do I want to be loyal to a brand that does not support its products? Based on information on Canon's web site, it appears there are more than a hundred printers that will not have drivers for Windows 10. However, until now, I have been very happy with the function of this all-in-one. So, based on responses to this post and information provided by Canon, I attempted to use the Windows 7/8 driver. However, there was no driver available for a 64x system. Using someone else's idea, I went to the Canon's Canadian web site (www.canon.ca) and, through the "Support and Drivers" link at the top of the page, found a driver that appears to work. I haven't tested it extensively, but my printer was recognized and I was able to print a plain page of text. So, I thank those that posted responses ahead of me and provided valuable inforation, and I wonder why Canon does not have this same driver available on the U.S. page? With such a lack of support, I will use this printer as long as I can but am unlikely to replace it with a Canon product.

Re: Upgraded to Window 10 and no printer recognized

VTPyzon — Wed, 04 Jan 2017 13:21:27 GMT

This is a crappy answer. Why would I join a "Loyalty Program" when Canon obviously has not customer loyalty. Isn't selling expensive ink sufficent reason to continue to support these printers? You can bet if I can't get my printer working on Windows 10 and am forced to purchase another I won't be purchasing a Canon.

I'm mad enough that I went through the registration process just to complain about this crappy answer!

Re: Upgraded to Window 10 and no printer recognized

aarwdc — Wed, 04 Jan 2017 16:43:15 GMT

I just bought 2 new brother printers for my home and office, not replacing them with canon for that very reason. It is like establishing planned obsolecence.

Re: Upgraded to Window 10 and no printer recognized

mbcase — Tue, 14 Jan 2020 06:56:29 GMT

Waddizzle was right, the HP Drivers work!

I downloaded the Postscript driver, as I want to print photos also. I would recommend it.

It's at https://support.hp.com/gb-en/drivers/selfservice/HP-Universal-Print-Driver-Series-for-Windows/503548/model/503550

Select "Driver - Universal Print Driver", then pick the one with Postscript.

The cool thing is then you can download and install the MP Navigator software and it actually works as opposed to failing as it does with the Canon 8.1 drivers. You can use the scanner software in MP Navigator once the HP Postscript driver is installed.

Canon Easy Photo Print seems to work also...both those are here:
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp530?subtab=downloads-software

Just don't install the Canon drivers!

Thanks for the tip Waddizzle...and thank you HP! I'll definitely buy an HP as my next printer, as obviously Canon doesn't care about supporting their users. Rather shortsighted, because printer manufacturers make all their money off ink cartridges...not selling you a new printer!