MX882 Scanner Problem

MD1701 — Mon, 27 Jul 2015 19:10:49 GMT

I have a Pixma MX882 multifunction printer/scanner that would allow me to load a document in the scanner, press the scan button on the device, and it would save the file to my computer (running Windows 7).

I recently purchased a new computer running Windows 8.1. I downloaded from Canon's website all the necessary drivers. The Canon IJ Network Scanner Selector EX is loaded and the box Scan-From-Operations-Panel-Settings is checked. However, when I press the scan button, I receive the message: "Set the PC to Start Scanning." I can scan documents from the Canon MP Navigator 4.1 software.

I want to be able to scan from the scanner to the printer. Does anyone have any solutions?

Thanks.

Re: MX882 Scanner Problem

merrymary247 — Mon, 27 Jul 2015 19:17:03 GMT

You probably have the scanner set to either Local USB or your old computer. You'll need to make sure the printer recognizes it's being sent to the new computer.

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=39260

topic MX882 Scanner Problem in Desktop Inkjet Printers

MX882 Scanner Problem

Re: MX882 Scanner Problem