Canon Quick Menu has stopped working - Windows 8.1

tvyse46 — Tue, 28 Jul 2015 16:01:29 GMT

I get this message after I installed a new MG7500 series all-in-one. I have uninstalled the entire Canon package twice.

This is what I found in the exception handler:

Log Name: Application
Source: .NET Runtime
Date: 7/27/2015 10:40:45 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dell2013
Description:
Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean>)
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-27T17:40:45.000000000Z" />
<EventRecordID>269936</EventRecordID>
<Channel>Application</Channel>
<Computer>Dell2013</Computer>
<Security />
</System>
<EventData>
<Data>Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean>)
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()
</Data>
</EventData>
</Event>

Isn't this something past the user's level to take care of? Isn't this something that Canon should fix??

Re: Canon Quick Menu has stopped working - Windows 8.1

merrymary247 — Tue, 28 Jul 2015 15:34:47 GMT

Have you tried uninstalling then reinstalling the Quick Menu from the web?

Re: Canon Quick Menu has stopped working - Windows 8.1

tvyse46 — Tue, 28 Jul 2015 16:02:40 GMT

Yep, I have uninstalled the entire Canon package twice. I have added that info to my original post.

Re: Canon Quick Menu has stopped working - Windows 8.1

merrymary247 — Tue, 28 Jul 2015 16:29:24 GMT

I would just uninstall/reinstall *only* the individual Canon Quick Menu file. If it keeps happening after that it's probably a computer issue.

Re: Canon Quick Menu has stopped working - Windows 8.1

tvyse46 — Tue, 28 Jul 2015 17:31:06 GMT

Tried uninstalling just the quick menu, too. No luck. Gave up.

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Canon Quick Menu has stopped working - Windows 8.1

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