topic Re: MP560 won't print black ink in Desktop Inkjet Printers

MP560 won't print black ink

Nate58 — Fri, 24 Jul 2015 17:40:02 GMT

My MP560 stopped printing black text. Ink cartridges are full. Test pattern prints all colors perfectly. But when I print a doc from my PC or laptop only the colored text prints.

I've used the Utilities meno to do a clean and deep cleaning. No help.

I've checked the print cartridges for stray bits of plastic that might keep ink from flowing. No help.

I followed bgnewjersey's suggestion, watched this YouTube video on removing and cleaning the printhead (https://www.youtube.com/watch?v=ZheZf-vdho8) and did the cleaning. Reinstalled and the printer still prints all colors including black on the test pattern but won't print black text when I print a document.

Any other ideas?

Re: MP560 won't print black ink

taper21 — Sat, 25 Jul 2015 15:10:20 GMT

As to 5600 print problem.

I m made mistake in when useing and testing in dialog. It never showed in nethier dialog or, using..

I ended up with person from h. p. that wanted all facts and asking of warranty when purchased. I It was was as 30 day return offer if retuning and a warranty was $15 fot 3 years, which I never bought , thinking my previous h p printer went almost 12 years with no trouble so, that the main reason never bought warranty . .. Aso, I went to 4 hour test where they take control of printer. No answer there. Cost $200.

So ;it sits in closet after just a few months being used.

Bought another but it a Canon.

Thanks for all help from the forum people.

taper21

Re: MP560 won't print black ink

zeusman999 — Sun, 26 Jul 2015 15:20:16 GMT

I have an MX860, it also stopped printing anything Black, Tried everything know to man to fix this problem, It is my judgement that the problem is in the circuit boards in the printer it self. Reloading, rebooting, reinstalling did nothing. Here is my fix for the problem. If it is an issue with the printer it self telling the print head how to print, I figured lets try having the printer give the print head a different set of instructions. I pulled up a black and white document in Word, went into printer setup, Changed the MEDIA TYPE from PLAIN PAPER to GLOSSY PHOTO PAPER. You can leave it on standard print quality. On the MX860 it will load paper from the REAR try in this mode. I also checked the box in the lower left to use these setting for all future prints. When I click PRINT, it loaded paper from the rear tray and printed the document perfectly. I also printed out a 4 x 6 photo and it also printed prefectly. Yes it did take longer to print the document but " so what " in my case to wait a little longer is not a live changing issue. The bottom line is that with the printer set in the Glossy Paper mode it prints anything black or color perfectly. Obviously this fix does not address the origina problem which in my opinion can not be fixed.

Re: MP560 won't print black ink

Nate58 — Sun, 26 Jul 2015 15:47:21 GMT

Well well well .. who would have guessed, but docs now print perfectly.

Thanks so much for this. Glad I won't be having to replace my printer just yet. When I do I'm not sure it'll be another Canon.

Re: MP560 won't print black ink

Ramona — Mon, 27 Jul 2015 05:29:24 GMT

Hi Nate58,

When using the glossy photo paper setting, the black ink is printing because the printer is using the smaller black ink tank along with the other color ink tanks to produce the black on the page; when printing black text documents and the plain paper option is selected, the large black ink tank in the unit is used.

Because the amount of ink that is used is different when printing on photo paper than when on plain paper, another alternative to have your text documents prints would be to highlight all of the text in the document and change it to another color other than black; it can be a dark color that is very close to black, but just not black. This will also utilize the color ink tanks (including the small black ink tank) to produce the text on the page.

Since all of the inkjet nozzles do not appear to be dispensing ink successfully (a black grid resembling a net should appear above the colors printed on the nozzle check pattern), and performing mulitple print head cleanings and deep cleanings on the printer did not help, the printer will require servicing to resolve the issue. We ask that you please call or email us using one of the methods on the Contact Us page for servicing options.

Re: MP560 won't print black ink

jennyjennyjenny — Sat, 05 Mar 2016 15:57:46 GMT

Ramona....

You have saved my printer!!!!! I couldn't figure out why my smaller black ink wasn't being used. I have about 8 small black ink cassettes because things were only printing using the larger one. I have now switched to using the glossy print mode so that I can use up all of my smaller black inks!!! Thank you!!!!!!!!!

Re: MP560 won't print black ink

Arsdorf — Thu, 02 Feb 2017 05:04:33 GMT

Wow! This is the only solution of the many offered that worked for my "Canon MX868. I am very pleased that you posted this information on the forum. The dodgy responses from Canon were especially useless. You've saved me the cost of a new printer.

Re: MP560 won't print black ink

queen_mandii — Wed, 22 Feb 2017 23:58:59 GMT

Wow your solution really worked!!!!! I've been trying to solve this issue for hours and your idea solved it!!!! Thaaaaaaaanksssssssssssss

Re: MP560 won't print black ink

OldFlyer — Sun, 30 Apr 2017 01:31:11 GMT

Mine is 1+ yr old, so I'm sure any fix (not to mention postage) would be at my expense

Is there nothing else we can try at home, to get that larger (PGBK) cartridge to feed??

tia

Re: MP560 won't print black ink

Jason — Sun, 30 Apr 2017 01:36:54 GMT

Hi, OldFlyer!

If you've tried a few print head cleanings in the printer's 'Maintenance' menu, and the issue persists, please reach our support team by email by CLICKING HERE and they'll be happy to further look into this with you and let you know all the options you have.

Thanks!

Re: MP560 won't print black ink

OldFlyer — Sun, 30 Apr 2017 01:46:26 GMT

ok- Thanks

Re: MP560 won't print black ink

JoeP — Mon, 02 Oct 2017 18:07:00 GMT

Ramona, I had the same problem and your fix worked. Thanks! However...if I understand it correctly, we will now be using all colors just to print black, use more ink, and have to feed the paper from the back? I appreciate being able to use my printer now, but what a hassle! And the only option seems to be to send it in for repairs which will almost assuredly cost more than the printer cost new. Am I missing something? Thanks

Re: MP560 won't print black ink

OldFlyer — Mon, 02 Oct 2017 19:12:31 GMT

While I'm doing the workaround(s), is it ok to allow the "clogged" cartridge to run completely dry?

About contacting your support team- No sarcasm intended, just being realsitic here-

If there is no other "self-help" available, could I expect any professional inspection/cleaning/repair, to cost less than the $55 dollars I paid for my MG6620 ?

Ending on a 8-:) note- Nice workaround post- ‎07-26-2015.

Re: MP560 won't print black ink

JoeP — Mon, 02 Oct 2017 19:46:04 GMT

OldFlyer, I just called suppoprt and they had me try a new cartridge...they said the refills I was using could be the problem. I happened to have a box of new (non-Canon) refils I'd gotten off Amazon and tried the large black one. It worked just fine. Not sure why, but the tech thought it could be that some inks are thicker and tend to clog easier than others. Whatever it was, it works now. Good luck with yours.

Re: MP560 won't print black ink

the_killjoy — Thu, 30 Nov 2017 11:06:48 GMT

Eureka

I have a MP600 and have spent weeks with different inks/drivers/cleaning print heads etc without getting it to print black. Now resetting the paper type to glossy photo has solvedd the problem.

Many, many thanks

Re: MP560 won't print black ink

Bridie — Thu, 25 Jan 2018 07:14:40 GMT

Thanks so much! It's now 2018 and this info has been a godsend!

Re: MP560 won't print black ink

iris1620 — Thu, 15 Feb 2018 02:12:46 GMT

Thank you. I followed instructions and BOOM, printed.

Re: MP560 won't print black ink

canonsucks2 — Sun, 27 May 2018 01:05:34 GMT

this fixed my issue

Re: MP560 won't print black ink

seanmacgf — Wed, 07 Nov 2018 01:17:09 GMT

Thanks Ramona, the bypass worked. However I'm surprised Canon have not solved and fixed the original problem - why the larger black ink tank won't work.

Re: MP560 won't print black ink

Yelleen — Wed, 10 Jul 2019 11:20:32 GMT

Oh my goodness - thanks for this solution! I have literally been pulling my hair out trying to figure out why my canon mg7550 wouldn't print black text in either work or all of a pdf doc. I've selected the glossy print instead and bingo it works having gone mad trying everything else! Word docs now print black text but it's annoying that it'll only take ink from the small cartridge not the big one which I just replaced trying to solve the problem! Weirdly though if I printed a jpeg document it printed black text perfectly but pdf I have to take a snapshot, save as a word document and it prints ok on normal settings. It's sooooooo confusing but thank you.