topic Re: MX920 series won't update in Desktop Inkjet Printers

MX920 series won't update

stinkfoot — Thu, 23 Jul 2015 16:56:51 GMT

I'm having an issue getting an update for my printer which is otherwise working fine.

I'm running Windows7 and an optional update for my printer repeatedly appears on Windows Update:

Canon - Printers - Canon MX920 series FAX 14.2 MB

When I attempt to update this I get the message that the update was successful but when I search for more updates it repeatedly reappears. Also, the process does not reflect the time needed for my computer to download and install a 14+ MB file so, despite the happy "The updates were successfully installed" message I get after 14.2 MB was magically added in the blink of an eye, something is missing and in typical Windows fashion I get zero real help as tjheir "help" and "information" are completely lacking in any specificity and are clearly designed to "busy" a user while assuring nothing getsd accomplished.

A little useful advice might help- do antivirus or firewall applications interfere with this or is this a one of a kind issue that I'm experiencing and I'm on my own?

Thank you for any and all replies.

Re: MX920 series won't update

merrymary247 — Thu, 23 Jul 2015 19:24:33 GMT

Do you have any instances of the printer/fax with ".ws" listed after the name installed in the Devices & Printers?

Re: MX920 series won't update

stinkfoot — Fri, 24 Jul 2015 06:49:52 GMT

No I do not see anything like that. I also installed the same software on my laptop (Windows 8.1) so that it could use the printer and the same issue with an update that will not actually update. Both update procedures "successfully" install the update but it reappears with the next search for updates... and neither "update" takes the time one might expect for a file of that size.

Thanks for your reply.

Re: MX920 series won't update

Michael — Sat, 25 Jul 2015 16:28:46 GMT

Hello.

To ensure that the unit has been set up properly, try downloading the MP Drivers from our website instead. Visit the following link to download the drivers.

MX920 series Drivers & Software

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX920 series won't update

btc909 — Sun, 23 Oct 2016 18:24:51 GMT

Control Panel

Administrative Tools

Printer Management

Right click on "Canon MX920 series Printer FAX" and select Delete

Check for Windows Updates again WITH "Recommended Updates" turned on and you won't see the Canon FAX update again.

Re: MX920 series won't update

KNRover — Tue, 21 Nov 2017 13:52:21 GMT

I have been having the same problem for my MX922 printer. It has installed "successfully" 5 times, but keeps showing up as an optional update. The advice to go to Control Panel, Administrative Tools, and Printer Management. . . is no good. There is no such thing in my Win 7 Administrative Tools. I have checked "recommended" updates, but have not rebooted. Will try that and report back what (if anything) that does.

Re: MX920 series won't update

KNRover — Tue, 21 Nov 2017 14:04:45 GMT

Did a reboot. Did not solve the problem; still get fax driver update listed as an optional update. So I solved the problem by hiding the update.

Re: MX920 series won't update

KNRover — Tue, 05 Dec 2017 15:59:23 GMT

Well, hiding the update didn't work. I hid it the last time it showed up (as an "optional" update), but despite that, today it showed up again. I have unchecked "Give me recommended updates the same way I receive important updates" to see if that stops them.